Freelance Live Chat And Email Support

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158 Freelance Live Chat And Email Support jobs in the Philippines

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Customer Service & Technical Support - Spanish

4500 Legazpi, Albay PANDR

Posted 13 days ago

Job Description

Permanent

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers\' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now

Key Responsibilities

• Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
• Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
• Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
• Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
• Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
• Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
• Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
• Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
• Continuously improve personal performance through feedback and training opportunities.

Requirements

• Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
• Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
• Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
• In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
• Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.
• Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
• Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
• Active listening skills, with the ability to understand customer needs and provide tailored solutions.
• Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
• Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
• Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.

Benefits

• Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row)
• Competitive salary
• 16 leave credits + all client-based holidays
• De Minimis/ Allowances (Upon regularization)
• HMO coverage + dependent
• Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.
• Exposure to world-class, high-level management from local and international direct supervisors.

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• Knowledgeable in both hardware and software troubleshooting

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

Supplemental Pay: 13th month salary

Technical Support Manager

Posted 334 days ago

Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company\'s assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs. ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations Periodical on-site asset maintenance Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)Oversee and manage the team

Requirements

• At least a graduate of any Computer, IT and any related courses
• With experience in remote and on-site technical support, hardware and software installation and configurations
• Must have at least 3 years of experience on scope of work
• Worked as an IT/Computer technician from a reputable company. Must have no derogatory records.
• With 7 years minimum of experience
• With team management experience
• Willing to work onsite in Ortigas office
• Willing to do field work if needed

Ecosystem (Technical Support Representative)

Posted today

Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it continuously shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build our Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

• Primary responsibilities include: Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor\'s degree (Preferably IT-related course), Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support
• Good to have the following experience: Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

Technical Support Representative (Tsr)

Posted today

Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative

Job Summary: We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Location: BGC, Taguig

Perks: Onsite, HMO up to 400,000, Medicine reimbursement, etc.

Qualifications: 2 years technical support experience; college graduate; willing to work onsite

Salary: Php35,000.00 - Php40,000.00 per month

Schedule: 8 hour shift; multiple shifts

Education: Bachelor's (preferred)

Experience: Technical support: 1 year (preferred)

Language: English (preferred)

Additional notes: This is onsite work; COVID-19 considerations noted.

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