Pure Chat/Email

3 weeks ago

Metro Manila Philippines Orbit Teleservices Full time

Overview

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.

Key Responsibilities
  • Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
  • Provide professional and accurate assistance via email, chat, or ticketing systems.
  • Ensure high levels of customer satisfaction and compliance with service standards.
  • Accurately update booking details and maintain proper documentation.
  • Resolve customer concerns efficiently while adhering to travel policies and procedures.
Qualifications
  • At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
  • High school graduate (K-12), college level, or graduate.
  • Strong written and verbal English communication skills.
  • Detail-oriented with good problem-solving abilities.
  • Willing to work onsite and on a fixed weekday schedule.
What We Offer
  • Weekends off (Monday to Friday work schedule)
  • Competitive salary and performance incentives
  • Paid training and onboarding
  • Career development opportunities
  • Friendly and professional working environment
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