Email & Chat Support Tech Account Pure Non-Voice

Email Chat Support Tech Account Pure Non Voice

Pasig, Palawan

Job Description

Responsibilities

• Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Requirements

• atleast collegiate education is required
• At least 1 year of working experience in Technical Support is required for this position
• Above Average English communication skills
• Basic Knowledge on VOIP, networking, routers and modems
• Strong customer service orientation
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment

Preferences

• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Networking, IT or telecommunications certification is a plus
• Applicants must be amenable to working nightshifts

Perks & Benefits

• WFH & Equipment Provided
• 30% Night Differencial
• Complete Govt Benefits
• HMO via Maxicare on the 1st day, Php 250k/year (3 FREE DEPENDENTS, same coverage)
• Dental coverage
• Out patient medicine reimbursements

Job Types : Full-time, Permanent

Salary : Up to Php45,000.00 per month

Schedule

• 8 hour shift
• Monday to Friday

Experience

• Technical Support Representative: 1 year (preferred)

Language

• English (preferred)

Technical Support Representative

Pasig, Palawan Gratitude Inc.

Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP PSG

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits

• Flextime
• Paid training
• Pay raise

Schedule

• 8 hour shift
• Shift system

Supplemental Pay

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

This advertiser has chosen not to accept applicants from your region.

Email & Chat Support Technical Account Pure

Pasig, Palawan Transec BPO Solutions, Inc.

Job Description

WHY JOIN OUR TRANSEC TEAM?

• Great working environment with real work-life balance
• Fixed working schedule
• Health card & life insurance coverage

ESSENTIAL JOB FUNCTIONS

• Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
• Will perform very mínimal basic designing using Photoshop.

SKILLS & QUALIFICATIONS

• Bachelors/College Degree in any field; IT-related course is preferred.
• Minimum of 1-year international BPO experience supporting a technical account.
• Knowledge in HTML, CSS, and Photoshop is a huge plus.
• Must have excellent writing skills in English; good speaking skills in English.
• Willing to work on night shift.

Job Types : Full-time, Permanent

Benefits

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule

• Night shift

Supplemental Pay

• 13th month salary
• Overtime pay
• Performance bonus

Education: Bachelor’s (preferred)

Experience: Technical Support: 1 year (preferred); Customer Support: 1 year (preferred)

Language: English (preferred)

Customer Service Representative

Posted today

Job Description

Work From Home

With HMO and Incentives

Program Incentives

Performance bonus

1 Day Hiring Process

Non Toxic Account

• Atleast 1 year BPO Experience (any account)
• Must be residing in Metro Manila
• Open for JHS/SHS/College/Associate Graduate
• Average Communication skills with empathy

Job Types : Full-time, Permanent

Salary : Php20,000.00 - Php24,000.00 per month

Benefits

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule

• 8 hour shift
• Shift system

Supplemental Pay

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

Education: Junior High School (preferred)

Experience: Customer Service Representative BPO Call Center: 1 year (required)

This advertiser has chosen not to accept applicants from your region.

8

Customer Service Representative (Collection)

Ortigas Pasig City

Job Description

Responsibilities

• Answering incoming calls from customers
• Sorting out customers’ inquiries or requests
• Ensuring that customers’ requests are managed in an appropriate and timely manner
• Developing, organizing, and maintaining accurate files
• Delivering a high caliber of service in a friendly, confident, and informed manner

Offer

• Up to Php 18,000 to 27,000 Monthly
• Plus allowances
• Monthly performance incentives
• Leave Credits
• Insurance Coverage
• HMO
• Career development and advancement opportunities

Requirements

• At least SHS/HS graduate or equivalent with diploma
• With at least 6 months of BPO experience
• Good to excellent English communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Computer literate
• Can start asap

JoinCNXC now and let’s be #DifferentTogether

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