Network Operations Engineer

TP ICAP Manila, National Capital Region, Philippines TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity and distribution of data through responsible and innovative solutions. Our people and technology connect clients to superior liquidity and data solutions. TP ICAP is the largest interdealer broker in the world by revenue and the world’s leading provider of OTC data. Founded in London in 1866, TP ICAP operates from more than 60 offices in 27 countries and employs 5,200 people. We work as one to achieve our vision of being the world’s most trusted liquidity and data solutions specialist. Role Overview Network Operations Engineer provides 1st and 2nd level technical operational support for TP ICAP’s global network infrastructure. As a technical lead in the global Network Operations team, you will resolve day‑to‑day incidents, problems and changes for the network estate. Special Job Requirements Shift rota – working to a 24/7 global operations schedule. Role Responsibilities Support network incident and change activities in a 24x7 global operations team on assigned shift. Troubleshoot and isolate network incidents within large‑scale complex IT environments. Proactively manage network components to prevent incidents. Utilize all Network Monitoring and Management tools efficiently and timely. Support changes to the production network while following all required change procedures. Process internal and external client requests for network changes in line with agreed policies and procedures. Follow escalation procedures, recommend improvements when required. Review, track and update network operations policies, standards and processes. Review production changes for adherence against agreed policy and best practices. Work collaboratively with ICAP’s other IT infrastructure teams. Fulfil any additional or ad‑hoc duties as required to meet the needs of the business. Experience / Competences Essential Minimum of 2 years’ experience in a network operations environment. Excellent network troubleshooting experience. Good working knowledge of Cisco IOS/NX‑OS. Knowledge of Fortinet firewall products. Understanding of routing protocols – BGP, OSPF, EIGRP, PIM. Experience with F5 load balancers. Experience configuring and supporting VPNs (SSL, GRE, IPSec). Familiarity with cloud technology (AWS). Experience with networking tools – SolarWinds, ThousandEyes, Corvil. Awareness of ITIL processes (change control, incident management, etc.). Skilled in Microsoft Office applications. Excellent customer service skills with emphasis on ownership and communication. Enthusiastic about networking and willing to share knowledge and help peers. Robust appreciation of the impact and risk of changes in a business‑critical environment. Pro‑active approach to Service Management and continuous improvement. 2+ years’ experience supporting global enterprise networks. Experience in Financial Services or related service provider background. Ability to prioritise and handle multiple tasks with minimal supervision. Good communication skills, verbal and written. Willingness to go above and beyond expectations. Resilient, positive and proactive attitude. Team‑working ability, experience in a global team preferred. Degree level in a technical discipline or equivalent. Minimum Cisco CCNP or equivalent experience. Desired Fortinet Certification and ITIL Foundation. Job Band & Level Professional / 5 Seniority Level Associate Employment Type Full‑time Job Function Information Technology Location Philippines – A.T. Yuchengco Centre – Taguig City At TP ICAP, we foster inclusivity and a work environment where everyone can thrive. We encourage you to apply even if you do not meet every criterion. Regulatory Information: TP ICAP is committed to equal opportunity and inclusive hiring practices. #J-18808-Ljbffr