Network Operations Engineer

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview The Network Operations Engineer is responsible for providing 1st and 2nd level technical operational support for TP ICAP’s global network infrastructure. As part of a global Network Operations team, the successful candidate will be a strong technical lead with excellent troubleshooting skills. The Network Operations team is responsible for resolving day-to-day issues, incidents, problems and changes within the network estate. This will include incident diagnosis and management, repair and recovery, monitoring, problem management, root cause analysis and deployment on a number of network platforms. Special Job Requirements Working to a shift rota. Role Responsibilities Support network incident and change activities in a 24x7 global operations team on assigned shift. Troubleshoot and isolate network incidents within large-scale complex IT environments. Proactively manage network components in order to prevent incidents. Utilize all Network Monitoring and Management tools in an efficient and timely manner. Support changes to the production network while following all required change procedures. Process internal and external client requests for network changes in line with agreed policies and procedures. Follow escalation procedures and process, recommend improvements when required. Review, track and update network operations policies, standards, and processes. Review production changes for adherence against agreed policy and best practices. Work collaboratively with ICAP’s other IT infrastructure teams. Fulfil any additional / ad hoc duties as required to meet the needs of the business. Experience / Competences Essential Minimum of 2 years’ experience working in a network operations environment. Excellent network troubleshooting experience. Excellent working knowledge of Cisco hardware and configuration (IOS/NX-OS). Good working knowledge of Fortinet firewall products. Good working knowledge of routing protocols in particular BGP, OSPF, EIGRP and PIM. Working knowledge of F5 load balancers. Experience of configuring and supporting VPN including SSL, GRE and IPSec. Working knowledge of cloud technology. Ie; AWS. Experience of networking tools (e.g SolarWinds, Thousand Eyes, Corvil). Awareness of ITIL processes (change control, incident management etc). Skilled in Microsoft Office applications. Excellent customer service skills with an emphasis upon ownership and communication. Enthusiastic about networking with a keen willingness to share knowledge and help peers. Robust appreciation of the impact and risk of changes in a business critical environment. Eager to learn and to ‘roll up sleeves’ in a busy environment. A pro-active approach to Service Management, focus on preventative to reactive support. Shift left Continuous Improvement approach. 2+ years’ experience in an operational role supporting global enterprise networks. Experience working in Financial Services, either directly or through a service provider. Knowledge and experience of ITIL working practices, including change management. Ability to prioritize and handle multiple tasks simultaneously working with minimal supervision. Good communication skills both verbal and written. Willingness to go above and beyond expectations. Demonstrates a resilient, positive and proactive attitude. Ability to work well in a team (experience of working in a global team preferred). Educated to degree level in a technical discipline, or equivalent experience. Minimum Experienced Cisco CCNP or equivalent experience. Desired Fortinet Certification and ITIL Foundation highly desirable. Job Band & Level Professional / 5 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location Philippines - A.T. Yuchengco Centre - Taguig City #J-18808-Ljbffr