Client Service Manager

3 weeks ago

Bacoor, Philippines TGM Research Full time

Location: Europe About Us: TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels. About the Team & Role: You will be a part of Client Service Team and you will play a crucial role in coordinating research projects with internal and external stakeholders to ensure seamless project execution and high-quality data delivery. If you are a proactive, service-oriented individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours. Responsibilities: Coordinate the execution of medium to complex research projects, ensuring timely delivery of results. Provide full guidance for sampling strategy development and monitor fieldwork performance. Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations. Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle. Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth. Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation. Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities. Working in the night shift supporting projects in the EMEA time zone Qualifications: 4-5 years of experience in project management within the market research online panel industry Proven ability to manage multiple complex projects simultaneously Experience working across international markets Excellent communication and interpersonal skills Fluent English, both speaking and writing; additional European language will be an advantage Excellent problem-solving abilities and organizational skills Proficiency in using Microsoft Office Suite Willing and able to work night shifts. Experience in quote preparation and client management – nice to have Fully remote position Competitive salary and performance-based bonuses International Team setup Flexible Working Policy A collaborative and innovative work environment Working with newest technologies and using modern tools (including MacBook) 21 days of holidays + bank holidays #J-18808-Ljbffr

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