Customer Service Specialist
3 days ago
Overview of the Role
As a Customer Support Specialist, your responsibility is to ensure that all clients get best-in-class support, by addressing their concerns correctly and accurately.
Key Responsibilities:
- Provide customer and technical support through multiple channels (phone, email, chat)
- Own resolution of tickets at various stages of completion
- Proactively identify repetitive issues or requests that are not resolved to the client's satisfaction and escalate issues as needed
- Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
- Update internal databases with information about technical issues and useful discussions with customers
Qualifications:
- At least 2 years of relevant customer service experience using multiple channels
- Excellent written and verbal communication skills
- Familiarity with the blockchain industry and cryptocurrency is an advantage
- Has the ability to build rapport and influence at all levels
- Willing to work on-site in Bacoor, Cavite
Work Environment:
- This is a full-time position.
- Opportunity to work with a dynamic and innovative team in a fast-growing startup environment.
- Full-time employees enjoy benefits such as Medical/Dental/Paid Time Off
- Office location in Bacoor, Cavite with an Onsite work setup
The Company:
BUNCH partners with high-growth tech startups in the US and Europe, supporting industries like AI, E-Commerce, SaaS, Fintech, and Adtech. We focus on lean, agile processes, minimizing hierarchy while maximizing specialization.
Job Type: Full-time
Application Question(s):
- How many years of Customer Service experience do you have?
- What is your expected salary?
Work Location: In person
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