Customer Service Specialist

2 days ago

Bacoor, Calabarzon, Philippines Bunch Tech Corp Full time ₱40,000 - ₱60,000 per year

Overview of the Role

As a Customer Support Specialist, your responsibility is to ensure that all clients get best-in-class support, by addressing their concerns correctly and accurately.

Key Responsibilities:

  • Provide customer and technical support through multiple channels (phone, email, chat)
  • Own resolution of tickets at various stages of completion
  • Proactively identify repetitive issues or requests that are not resolved to the client's satisfaction and escalate issues as needed
  • Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
  • Update internal databases with information about technical issues and useful discussions with customers

Qualifications:

  • At least 2 years of relevant customer service experience using multiple channels
  • Excellent written and verbal communication skills
  • Familiarity with the blockchain industry and cryptocurrency is an advantage
  • Has the ability to build rapport and influence at all levels
  • Willing to work on-site in Bacoor, Cavite

Work Environment:

  • This is a full-time position.
  • Opportunity to work with a dynamic and innovative team in a fast-growing startup environment.
  • Full-time employees enjoy benefits such as Medical/Dental/Paid Time Off
  • Office location in Bacoor, Cavite with an Onsite work setup

The Company:

BUNCH partners with high-growth tech startups in the US and Europe, supporting industries like AI, E-Commerce, SaaS, Fintech, and Adtech. We focus on lean, agile processes, minimizing hierarchy while maximizing specialization.

Job Type: Full-time

Application Question(s):

  • How many years of Customer Service experience do you have?
  • What is your expected salary?

Work Location: In person

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