Client Retention Specialist

3 weeks ago

Makati, Philippines Eastwest Healthcare Inc. Full time

On-site - Makati 1-3 Yrs Exp Bachelor Full-time Job Description Provide direct, client-facing support for day-to-day account servicing needs to ensure smooth and efficient operations Ensure accurate handling of account setup, updates, and maintenance, coordinating documentation and system inputs to maintain service integrity Respond to client inquiries and concerns promptly and professionally, offering resolution and follow-through Engage proactively with clients to support membership retention and renewals, reinforcing healthcare service value Lead client onboarding and benefit orientation, including installation and clear explanation of service expectations Coordinate closely with internal teams (underwriting, claims, finance, provider networks) for seamless client experience Prepare and present quarterly utilization reports with data-driven insights to help clients manage costs and make informed decisions Organize and support client engagement activities like Annual Physical Exams (APE), wellness programs, and health fairs Collect and act on client feedback, identify service gaps, and recommend solutions to enhance customer journey Contribute to long-term relationship building, focusing on retention strategies and aligning client needs with organizational capabilities Drive effective renewal negotiations by understanding client needs and presenting value-driven recommendations Ensure timely execution of required documentation, including signed contracts and compliance with AMLA prior to medical policy activation Qualifications: Bachelor’s degree holder / College Graduate At least 1 year of experience in client servicing, preferably in HMO, insurance, or healthcare industries (open to interested newbies) Proven skills in account management, including client relationship building, issue resolution, and retention strategies Strong customer service orientation and problem-solving skills Excellent verbal and written communication skills High attention to detail and strong organizational abilities Proficient in MS Office (Excel, Word, Outlook); experience with CRM systems is a plus Ability to handle multiple accounts and meet deadlines in a fast-paced environment Holds a valid driver’s license and able to drive as needed for client servicing activities Willing to work on-site Preferably Marketing Management graduate Start Date: IMMEDIATELY Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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