Email Support Representative

3 months ago


Bacolod, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
We are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service platforms.

Duties:
● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner
● Stay on top of campaigns and promotional releases
● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
● Maintain a positive, empathetic, and professional attitude towards customers at all times

Qualifications:
At least 1yr experience in email management
Proficiency with different email management software, preferably Zendesk
Committed and willing to be assigned in any Site.
Flexible in shifting schedules.

  • Bacolod, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    We are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service...


  • Bacolod, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    We are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTIONWe are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTION We are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTION We are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and...


  • Bacolod, Philippines Neksjob Corporation Full time

    •Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.•Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.•If customer tech problems cannot be handled over the phone,...


  • Bacolod, Philippines Neksjob Corporation Full time

    • Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. • Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. • If customer tech problems cannot be handled over the...


  • Bacolod, Philippines Neksjob Corporation Full time

    • Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. • Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. • If customer tech problems cannot be handled over the...

  • Email Support

    3 months ago


    Bacolod, Philippines Talent Outsourcing Channel Solutions Full time

    We are currently looking for highly motivated and dedicated individuals to join our team as Chat Support Associates. In this role, you will have the opportunity to earn as much as 18,000 PHP per month. Join us and become a valued member of our team!Responsibilities:Respond to customer inquiries and provide support through chatResolve customer issues and...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTIONWe are looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR). This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.What we are looking for:To be successful in this role you must…- Have worked in...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTION We are looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR). This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. What we are looking for: To be successful in this role you must… - Have...


  • Bacolod, Philippines Neksjob Full time

    TRANSCOM BACOLOD - CSR SALARY: PHP 25,000 - PHP 30,000/ per month JOB DESCRIPTION: Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Bacolod site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTION We are looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR). This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. What we are looking for: To be successful in this role you must… - Have...


  • Bacolod, Philippines Neksjob Full time

    TRANSCOM BACOLOD - CSR SALARY: PHP 25,000 - PHP 30,000/ per month JOB DESCRIPTION: Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Bacolod site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining...

  • Email Support

    3 months ago


    Bacolod City, Philippines Talent Outsourcing Channel Solutions Full time

    We are currently looking for highly motivated and dedicated individuals to join our team as Chat Support Associates. In this role, you will have the opportunity to earn as much as 18,000 PHP per month. Join us and become a valued member of our team! Responsibilities: Respond to customer inquiries and provide support through chat Resolve customer issues...

  • Email Support

    2 months ago


    Bacolod City, Philippines Talent Outsourcing Channel Solutions Full time

    We are currently looking for highly motivated and dedicated individuals to join our team as Chat Support Associates. In this role, you will have the opportunity to earn as much as 18,000 PHP per month. Join us and become a valued member of our team! Responsibilities: Respond to customer inquiries and provide support through chat Resolve customer issues...


  • Bacolod City, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is currently looking for fluent English speakers to join our team as customer service representatives at our Bacolod location. You have the option to start either in June or July 2024. The hiring process takes just one day and will be conducted after the initial call. To be considered for this position, you need to meet the...


  • Bacolod City, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is currently looking for fluent English speakers to join our team as customer service representatives at our Bacolod location. You have the option to start either in June or July 2024. The hiring process takes just one day and will be conducted after the initial call. To be considered for this position, you need to meet the...


  • Bacolod, Philippines Talent Outsourcing Channel Solutions Full time

    Telecommunication AccountJob Responsibilities:• provide excellent customer service to existing clients• answer customer support calls • update client database whenever necessary• promote other products & services whenever necessaryJob Qualifications:• with or without call center experience• high school diploma or equivalent; additional education...


  • Bacolod, Philippines Talent Outsourcing Channel Solutions Full time

    Telecommunication Account Job Responsibilities: • provide excellent customer service to existing clients • answer customer support calls • update client database whenever necessary • promote other products & services whenever necessary Job Qualifications: • with or without call center experience • high school diploma or equivalent; additional...