Customer Service Representative

4 weeks ago


Bacolod, Philippines Neksjob Full time
JOB DESCRIPTION
We are looking for talented individuals like you to join our awesome team Be a Customer Service Representative (CSR). This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

What we are looking for:
To be successful in this role you must…
- Have worked in a training, quality and/or operations department.
- Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes.
- Have a proven and successful track record of effective training in the CRM business or a closely related industry.
- Have EXCELLENT communication skills.
- Have experience in monitoring/coaching skills related to behavior-specific feedback.
- Have worked in a data-driven environment.
- Manage your time effectively and be focused on setting clear objectives and priorities.
- Have knowledge/experience in training needs analysis, facilitation, content development and evaluation.
- Master local language (verbal & written).
- Have an aptitude to handle change in a fast-paced dynamic environment.
- Must have Telco and soft skills experience – communications, culture and customer service background.
- Be able to work in different shifts within 7 days/24 hours service time.
- Knowledgeable with the BPO dynamics.

RESPONSIBILITIES
- CSR’s main task is to offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
- CSR’s work duties can as well include data input to Clients’ programs and other back- office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
- Additional responsibilities may be added as the needs of the business change and expand

  • Bacolod, Philippines Neksjob Philippines Full time

    Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


  • Bacolod, Philippines Neksjob Corporation Full time

    Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


  • Bacolod, Philippines Neksjob Philippines Full time

    Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


  • Bacolod, Philippines Neksjob Full time

    Job Description:Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


  • Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

    Parallax Technologies is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining accurate records.About the CompanyWe are a growing BPO company that values teamwork, innovation, and...


  • Bacolod, Philippines Neksjob Full time

    JOB DESCRIPTIONWe are looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR). This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.What we are looking for:To be successful in this role you must…- Have worked in...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    Job OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Neksjob in Bacolod. This is an exciting opportunity for individuals who enjoy interacting with customers and providing top-notch support.


  • Bacolod City, Philippines Neksjob Full time

    Job Description: Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


  • Bacolod City, Philippines Neksjob Full time

    Job Description: Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


  • Bacolod City, Western Visayas, Philippines BDO Unibank Full time

    The role of a Customer Service Representative at BDO Unibank, Inc. involves providing exceptional service to clients across various aspects, including account opening, placements, inquiries, and after-sales support.Key ResponsibilitiesDeliver prompt and professional responses to client inquiries, ensuring timely resolution of concerns.Sell the Bank's...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    We are seeking a skilled Customer Service Representative to join our team at Neksjob. This role involves handling incoming calls from customers, answering questions and inquiries, and providing information regarding our products or services.ResponsibilitiesRespond to customer inquiries and resolve issues in a timely mannerProvide product information and...


  • Bacolod, Philippines Neksjob Full time

    Customer Service Representatives (14k-18k) - BacolodDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.QUALIFICATIONS:Excellent communication skillsAmenable...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    At Neksjob, we are looking for a skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for attracting potential customers by answering their questions about our products and services.You will also be opening customer accounts by recording account information and maintaining customer records by...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    We are Neksjob, a dynamic organization looking for talented individuals to join our team. We offer competitive salaries and exciting performance bonuses.Job DescriptionAs a Customer Service Representative, you will be responsible for responding to incoming calls from customers, answering their questions and inquiries, troubleshooting problems, providing...


  • Bacolod, Philippines Neksjob Full time

    Customer Service Representatives (14k-18k) - Bacolod Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. QUALIFICATIONS: Excellent communication...


  • Bacolod, Philippines Eteam Workforce Private Corporation Full time

    Customer Service Representatives Location: BACOLOD Qualifications: • Highschool Graduates (Old/ New Curriculum) • With or Without Bpo Experience • Average Communication Skills • Willing to work onsite • Can start ASAP! Duties and Responsibilities: • Maintaining a positive, empathetic, and professional attitude toward customers at all...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    Company OverviewNeksjob is a reputable organization that values exceptional customer service and commitment to excellence.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing top-notch support to our customers, addressing their inquiries, and...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    Job Overview:Neksjob is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.About the Role:We are looking for a highly motivated and organized individual who can effectively manage...


  • Bacolod City, Western Visayas, Philippines NEKSJOB Full time

    OverviewNeksJob is a dynamic company that prides itself on excellent customer service. We aim to provide the best experience for our customers through knowledgeable and friendly representatives.Salary and BenefitsWe offer a competitive salary package, exciting performance bonuses, generous referral incentives, best-in-class healthcare benefits from Maxicare,...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    Neksjob: Customer-Centric ApproachAt Neksjob, we value our customers above all else. As a Call Center Opening / W/o Experience representative, you will be the first point of contact for our valued customers.About the RoleThe primary responsibility of this role is to handle incoming customer calls, provide assistance and resolve issues in a timely manner....