Technical Support Representative
1 day ago
JOB DESCRIPTIONWe are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and accurate solutions to customer issues. The ideal candidate must possess excellent communication skills and have a passion for delivering outstanding customer service.QUALIFICATION• ALS Passer• Vocational or Associate Graduate• High School Graduate Old Curriculum w/ BPO experience• SHS Graduate• College Graduate or College UndergraduateRESPONSIBILITIES- Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner.- Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.- Research, diagnose, document, and resolve technical issues related to software and hardware problems.- Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.- Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.- Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.- Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.- Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.- Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.- Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.
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Technical Support Representative
2 days ago
Bacolod, Philippines Neksjob Full timeJOB DESCRIPTION We are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and...
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Technical Support Representative
17 hours ago
Bacolod, Philippines Neksjob Full timeJOB DESCRIPTION We are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and...
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Technical Support Representative
2 weeks ago
Bacolod, Philippines Neksjob Corporation Full time• Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. • Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. • If customer tech problems cannot be handled over the...
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Technical Support Representative
2 weeks ago
Bacolod, Philippines Neksjob Corporation Full time•Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.•Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.•If customer tech problems cannot be handled over the phone,...
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Technical Support Representative
2 weeks ago
Bacolod, Philippines Neksjob Corporation Full time• Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. • Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. • If customer tech problems cannot be handled over the...
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Technical Support Associate
4 months ago
Bacolod, Philippines Talent Outsourcing Channel Solutions Full timeUrgent hiring for Technical Support Associate in Bacolod City site!No Experience Required and Competitive Salary Offer!Qualifications:• At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)• With or without Call Center Experience• Willing to WORK ON SITEGood to excellent English communication skillsWilling to...
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Technical Support Associate
4 months ago
Bacolod City, Philippines Talent Outsourcing Channel Solutions Full timeUrgent hiring for Technical Support Associate in Bacolod City site! No Experience Required and Competitive Salary Offer! Qualifications: • At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) • With or without Call Center Experience • Willing to WORK ON SITE Good to excellent English communication...
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Technical Support Associate
4 months ago
Bacolod City, Philippines Talent Outsourcing Channel Solutions Full timeUrgent hiring for Technical Support Associate in Bacolod City site! No Experience Required and Competitive Salary Offer! Qualifications: • At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) • With or without Call Center Experience • Willing to WORK ON SITE Good to excellent English communication...
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Customer Service Representative
2 months ago
Bacolod, Philippines Gratitude Philippines Full timeAccount: US Telco Work Setup: Work Onsite Qualifications Per Account: No Experience Required As Long As With Good Communication Skills. Any educational attainment Recruitment HUB: 21st Street, Cor Lacson St, Bacolod
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Customer Service Representative
2 months ago
Bacolod, Philippines Gratitude Philippines Full timeAccount: US TelcoWork Setup: Work OnsiteQualifications Per Account: No Experience Required As Long As With Good Communication Skills.Any educational attainmentRecruitment HUB: 21st Street, Cor Lacson St, Bacolod
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Customer Service Representative
2 months ago
Bacolod, Philippines Gratitude Philippines Full timeAccount: US Telco Work Setup: Work Onsite Qualifications Per Account: No Experience Required As Long As With Good Communication Skills. Any educational attainment Recruitment HUB: 21st Street, Cor Lacson St, Bacolod
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Team leader
4 months ago
Bacolod, Philippines Visaya Knowledge Process Outsourcing Full timeWe're currently seeking a Technical Support Representative to join our team at the Dumaguete and Ortigas Site!Qualifications:- Completion of at least 2 years in college- Minimum of 1 year BPO experience- Proficiency in technical troubleshooting, ranging from basic to advanced- Strong values of honesty, goal-orientation, and integrity- Positive Can-Do...
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Team leader
4 months ago
Bacolod, Philippines Visaya Knowledge Process Outsourcing Full timeWe're currently seeking a Technical Support Representative to join our team at the Dumaguete and Ortigas Site! Qualifications: - Completion of at least 2 years in college - Minimum of 1 year BPO experience - Proficiency in technical troubleshooting, ranging from basic to advanced - Strong values of honesty, goal-orientation, and integrity - Positive Can-Do...
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Team leader
4 months ago
Bacolod, Philippines Visaya Knowledge Process Outsourcing Full timeWe're currently seeking a Technical Support Representative to join our team at the Dumaguete and Ortigas Site! Qualifications: - Completion of at least 2 years in college - Minimum of 1 year BPO experience - Proficiency in technical troubleshooting, ranging from basic to advanced - Strong values of honesty, goal-orientation, and integrity - Positive Can-Do...
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Telecommunications - Work On Site - Bacolod
3 weeks ago
Bacolod, Philippines NeksJob Full timeJob DescriptionCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Requirements:At least HS / SHS gradWith...
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Email Support Representative
3 months ago
Bacolod, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeWe are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service...
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Email Support Representative
3 months ago
Bacolod, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeWe are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service...
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Email Support Representative
3 months ago
Bacolod, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeWe are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service...
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Customer Support Representative
6 months ago
Bacolod, Philippines Talent Outsourcing Channel Solutions Full timeTelecommunication AccountJob Responsibilities:• provide excellent customer service to existing clients• answer customer support calls • update client database whenever necessary• promote other products & services whenever necessaryJob Qualifications:• with or without call center experience• high school diploma or equivalent; additional education...
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Customer Support Representative
5 months ago
Bacolod, Philippines Talent Outsourcing Channel Solutions Full timeTelecommunication Account Job Responsibilities: • provide excellent customer service to existing clients • answer customer support calls • update client database whenever necessary • promote other products & services whenever necessary Job Qualifications: • with or without call center experience • high school diploma or equivalent; additional...