Team Lead

4 weeks ago

Mandaue, Philippines Moder Full time

Team Lead (Billing & Collections experience required) | Alabang, GY Moder Muntinlupa City, National Capital Region, Philippines Moder Solutions Inc. is hiring Team Leaders. Work Setup: 100% Onsite Shift: Night Shift (9pm to 6am) Start Date: November 10 Company Description Moder was founded in December 2020 with the mission to positively impact the financial health of companies by powering their in‑house processes using top talent, workflow best practices, and progressive technology. We specialize in supporting the US mortgage, insurance, and banking industries by offering end‑to‑end or component‑based outsourcing. Our team is composed of outsourcing industry experts with decades of experience who expect the highest caliber of service and delivery. Moder is an American‑owned company based in the US with offices in India and the Philippines. Role Description Moder Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang. We’re looking for a strong BPO leader with a background in billing and collections , excellent communication skills, and a proven ability to coach and develop high‑performing teams. Responsibilities Lead a team of 12–20 residential mortgage professionals Track team performance and send daily production updates, including productivity tips and improvement plans Motivate and guide the team through coaching, recognition, and team‑building initiatives Oversee pipeline management to ensure SLA and performance metrics are consistently met Collaborate with Operations, Quality, and Performance teams to align on goals and priorities Conduct 1:1 coaching sessions , daily/weekly huddles, and regular feedback meetings Act as a Subject Matter Expert (SME) to assist with escalations and support team learning Provide insights for process improvements, training updates, and job aid enhancements Help team members develop skills and reach performance targets through structured development Qualifications ✅ Minimum of 2 years’ experience in a Team Lead or Supervisory role in the BPO industry ✅ Strong billing and collections experience is REQUIRED ✅ Background in mortgage, banking, lending, finance or insurance is a plus ✅ Excellent written and verbal English communication skills ✅ Proficient in Microsoft Office , especially Excel and PowerPoint ✅ Willing to work onsite in Alabang, Muntinlupa City Benefits Competitive offer HMO coverage with 1 free dependent Life Insurance Opportunities for career advancement and skill development Seniority level Mid‑Senior level Employment type Full‑time Job function Accounting/Auditing and Finance #J-18808-Ljbffr

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