Finance Team Lead

4 weeks ago


Pasay, Philippines SMDC Full time

SMDC Pasay, National Capital Region, Philippines

Finance Team Lead

SMDC Pasay, National Capital Region, Philippines

3 weeks ago Be among the first 25 applicants

Assists the Unit Lead in ensuring that assigned Collection Assistants shall meet their individual target to achieve the group goal.

Job Description

  • Assists in the day to day operations of the team. Handles the distribution of accounts for callout.
  • Monitors performance of assigned Collection Assistants based on the agreed daily callout target.
  • Assists in providing technical support to the Collection Assistants by coordinating with the concerned department.
  • Receives call escalation, resolves client concerns or further escalate to the Unit Lead, if necessary. Oversees the team during their working hours.
  • Renders overtime work as needed.
  • Prepares reports needed by the Unit Lead such as Callout Productivity Report, Agent Performance Report, and others as may be needed. Performs call audits.

JOB QUALIFICATIONS AND SKILLS REQUIRED

  • Must be a graduate of any business course or its equivalent.
  • Preferably with work experience in real estate or call center.
  • With 3 years and up leadership experience.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing, Finance, and Customer Service

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