
Finance Team Lead
6 days ago
SMDC Pasay, National Capital Region, Philippines
Finance Team LeadSMDC Pasay, National Capital Region, Philippines
3 weeks ago Be among the first 25 applicants
Assists the Unit Lead in ensuring that assigned Collection Assistants shall meet their individual target to achieve the group goal.
Job Description
- Assists in the day to day operations of the team. Handles the distribution of accounts for callout.
- Monitors performance of assigned Collection Assistants based on the agreed daily callout target.
- Assists in providing technical support to the Collection Assistants by coordinating with the concerned department.
- Receives call escalation, resolves client concerns or further escalate to the Unit Lead, if necessary. Oversees the team during their working hours.
- Renders overtime work as needed.
- Prepares reports needed by the Unit Lead such as Callout Productivity Report, Agent Performance Report, and others as may be needed. Performs call audits.
JOB QUALIFICATIONS AND SKILLS REQUIRED
- Must be a graduate of any business course or its equivalent.
- Preferably with work experience in real estate or call center.
- With 3 years and up leadership experience.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Accounting/Auditing, Finance, and Customer Service
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