Rostering Health Coordinator

Overview

Rostering Health Coordinator (AU Healthcare - NDIS, Hybrid) at ConnectOS . This role supports rostering, care planning, and participant/family engagement within a home care setting.

Monday – Friday (07:00 AM–04:00 PM PHT).

Skills Required

• Healthcare background and clinical understanding
• Responsibilities include relationship building, file notes, service coordination
• Tertiary qualification in Health or related field with relevant care management experience
• Previous experience in rostering or scheduling, ideally in healthcare or home care

Nice To Have

• Understanding of home care packages and the care needs of elderly or disabled individuals
• Strong knowledge of home care regulations, industry standards, and best practices

• Rostering Management
  • Develop and maintain an efficient rostering system for support worker allocation
  • Manage client visit schedules and assignments based on availability, skills, location, and preferences
  • Monitor rostering changes for accuracy
  • Promptly resolve scheduling conflicts and coverage gaps to ensure continuous care
• Care Planning
  • Collaborate with participants, families, and healthcare professionals to establish and update care goals
  • Review and adjust care plans for effectiveness regularly
  • Provide ongoing support and performance evaluations to care providers
• Participant and Family Support
  • Build strong relationships with participants and their families, serving as a primary contact for concerns
  • Educate participants and families on available resources, support services, and care options
  • Advocate for participants' needs, ensuring their rights and preferences are respected
• Collaboration and Communication (Care Management)
  • Work closely with the care management team to understand client care requirements and support worker capabilities
  • Maintain effective communication with support workers regarding availability and scheduling issues
  • Communicate with clients and families to understand preferences, accommodate requests, and address concerns
• Compliance, Documentation and Reporting
  • Maintain accurate records of support worker availability, client preferences, and visit schedules
  • Generate reports on rostering activities, including service utilization and client satisfaction
  • Ensure compliance with organizational policies, procedures, and regulatory requirements for documentation and reporting
  • Monitor and address potential risks and safety concerns
  • Participate in quality improvement initiatives
• Budgeting and Financial Management
• Continuous Improvement
• Collaboration and Communication (General)
• Incident Management

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila — the Mega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Our client provides home care services in Melbourne, Victoria, and New South Wales, Australia, with offerings including government-funded support options and disability services as a registered NDIS provider.

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, or marital status. ConnectOS ensures the full confidentiality of the data it processes.