Rostering Officer

2 weeks ago

Manila, National Capital Region, Philippines Point Care Pty Ltd. Full time ₱40,000 - ₱80,000 per year

Company: Point Care Pty Ltd (Registered NDIS Provider)

Location: Queensland

About Point Care:

Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, we are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

Position Overview:

The Rostering Officer is responsible for efficiently coordinating and managing staff schedules to ensure that NDIS participants receive consistent and high-quality care and support. This role involves aligning staff availability, qualifications, and preferences with participant needs, while maintaining compliance with NDIS standards and organizational policies. The Rostering Officer plays a critical role in balancing operational efficiency with participant satisfaction

Key Responsibilities
1. Rostering and Scheduling

  • Develop and manage daily, weekly, and monthly rosters for support workers and other care staff.

  • Match participant requirements with appropriately qualified and available staff.

  • Ensure rosters are accurate, cost-effective, and compliant with NDIS and Fair Work regulations.

  • Adjust rosters promptly in response to staff absences, cancellations, or participant changes.

  • Coordinate shift replacements in a timely manner to minimize service disruption.

2. Coordination and Communication

  • Liaise with support coordinators, participants, and staff to confirm roster arrangements.

  • Communicate changes to rosters promptly and clearly.

  • Collaborate with Intake Department to ensure adequate staffing levels for service demands.

  • Work closely with the payroll team to ensure accurate timesheets and billing.

3. Compliance and Documentation

  • Maintain up-to-date records of staff availability, certifications, and compliance documents (e.g., NDIS Worker Screening Check, Police Check, First Aid, etc.).

  • Ensure all shifts comply with participant plans, funding, and NDIS guidelines.

  • Adhere to privacy, confidentiality, and workplace health and safety standards.

4. System Management and Reporting

  • Use rostering and CRM software (e.g., ShiftCare, Carelink, or Supportability) to manage and update schedules.

  • Generate reports on roster performance, shift coverage, and service delivery.

  • Identify and address patterns of cancellations, underutilization, or overstaffing.

5. Continuous Improvement

  • Support initiatives to streamline rostering processes and improve efficiency.

  • Provide feedback and recommendations to improve workforce planning and participant satisfaction.

  • Participate in regular team meetings and contribute to operational improvement discussions.

Benefits
  • Competitive pay
  • Opportunities for professional growth within the organisation
  • Access to ongoing training and development opportunities
  • Very Supportive Management Team

  • Rostering Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines ConnectOS Full time ₱40,000 - ₱80,000 per year

    Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)What are we looking for?*Skills Required:*Certificate III in Administration or equivalent experiencePrevious Experience and proven results in a business development role within a social service, health or related industryAbility to comply with and awareness of work health and safety (WHS)Sound understanding...

  • Roster: Public Health Support Officer

    2 weeks ago

    Manila, National Capital Region, Philippines World Health Organization Full time ₱1,500,000 - ₱2,500,000 per year

    OBJECTIVES OF THE PROGRAMMEThe main objective of the current programme is to support the Department of Health at various levels in the design, planning, implementation, monitoring and evaluation of priority interventions for infectious disease surveillance and control including those priorities of the IHR. It will support establishing partnerships with other...

  • Workforce Scheduling

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Where Care Meets Coordination, and People Find Purpose In a field that thrives on compassion and precision, your role is to create balance-matching care professionals with the families and clients who need them most. Join a team that values empathy, excellence, and growth while making a meaningful impact across borders. Here, you'll play a vital role in...

  • Operations Specialist, Manila

    2 weeks ago

    Manila, National Capital Region, Philippines Careers at Eucalyptus Full time ₱1,200,000 - ₱2,400,000 per year

    Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we're gonna need all the help we can get…About EucalyptusEucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare...

  • Operations Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Kinect Full time ₱1,200,000 - ₱2,400,000 per year

    As the Operations Supervisor overseeing two physical sites, you are responsible for driving team performance, consistency, and service excellence across all customer contact channels, including phone calls, emails, cases, live chat, SMS, social media, and other communication platforms.Duties and Responsibilities:Lead and support Customer Service Team...

  • Operations Executive

    2 weeks ago

    Manila, National Capital Region, Philippines WhiteCoat Full time ₱40,000 - ₱80,000 per year

    Job description About WhiteCoatWhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.Since launching in 2018, WhiteCoat's digital platform powers a wide range of services including tele- and in-person consultations, as well as...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Viventis Search Asia Full time ₱1,500,000 - ₱2,500,000 per year

    Summary:To supervise and implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for supervising a team of professionals and drive improvements in call skills and customer experience through regular interaction in order to achieve individual and group targets. To maintain partnerships across the...

  • Casual Physiotherapist

    2 weeks ago

    Manila, National Capital Region, Philippines Healthscope Full time ₱1,000,000 - ₱2,500,000 per year

    Casual/Weekend PhysiotherapistCasual position with flexible hours including weekend rosteringExperienced and supportive teamHP 2 positionAre you an enthusiastic Physiotherapist looking to join a highly experienced interdisciplinary Allied Health team? Do you have a passion for managing a varied fast stream case load?The National Capital Private Hospital is...

  • Software Engineer Manager

    2 weeks ago

    Manila, National Capital Region, Philippines ConnectOS Full time ₱800,000 - ₱1,600,000 per year

    **Schedule: Monday to Friday (3:00PM - 12:00AM PHT)What are we looking for?**As the Software Engineering Manager for the Organise team, you will lead, mentor, and inspire a high-performing Agile development team responsible for evolving our rostering solution. Your focus will be on driving successful delivery, ensuring quality, and fostering innovation....

  • Sales Operations Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱1,500,000 - ₱3,000,000 per year

    Sales Operations AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2...