Healthcare CSR

3 weeks ago

Mandaluyong, Philippines ISTA Personnel Solutions Full time

Overview

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities
  • Promptly review and respond to incoming VOB requests from healthcare facilities.
  • Complete and return VOBs to meet urgent processing requirements.
  • Verify insurance eligibility, coverage details, in-network status, and any applicable co-pays or deductibles.
  • Communicate clearly and professionally with internal teams and external facilities to ensure accurate understanding of insurance benefits.
  • At least 6 months BPO experience in a US Healthcare Insurance Account
  • Good working knowledge with Verification of Benefits
  • Good verbal and written English skills
  • Knowledge with MS Tools
  • Must be willing to work on-site in Mandaluyong
  • Amenable working night shifts
What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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