Customer Support Officer For A Bank

Client Relations Officer – Mandaluyong

Position: Client Relations Officer
Location: Shaw Blvd, Mandaluyong City

Job Description: We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.

Key Responsibilities:

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships through consistent communication and support
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams for resolution
• Maintain accurate records of client interactions and transactions
• Assist in planning and organizing client engagement activities and events

Qualifications:

• Bachelor's Degree in Business, Communications, Marketing, or a related field
• Experience in client servicing, customer relations, or account management, preferably in the healthcare or services industry
• Excellent communication, interpersonal, and problem-solving skills
• Client-focused, collaborative, and able to handle multiple tasks effectively
• Willing to be assigned at Shaw Blvd, Mandaluyong City

Why Join Us?

Be part of a company that values client partnerships, teamwork, and professional growth. If you are passionate about providing excellent service and building lasting client relationships, we'd love to meet you.

Job Type: Full-time

Work Location: In person

Client Relations Supervisor

Posted 1 day ago

Job Description: Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service. You will work closely with various teams to ensure smooth communication with clients. You are solution-oriented and thrive in an environment where you can resolve complex customer concerns while implementing strategic improvements in service operations. As a leader, you will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.

What you will be doing:

• Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience
• Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions and ensuring issues are addressed quickly and efficiently
• Process Improvement: Identify, suggest, and implement strategies to improve customer service operations, enhance productivity, and boost profitability
• Key Client Support: Deliver tailored after-sales service to VIP clients
• Service Quality Metrics: Regularly track and analyze service quality and customer satisfaction through defined metrics
• Knowledge Management: Lead training and onboarding of team members, keep knowledge resources updated, and identify areas for improvement based on customer feedback
• Team Leadership: Lead a team in delivering high-quality service and building lasting customer relationships, while managing team performance through regular evaluations and coaching

What will set you up for success:

• Bachelor's Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Business Suite (GDocs, GSheets, GSlides) and Microsoft Office
• Strong interpersonal skills and genuine enthusiasm in assisting customers and providing client solutions
• Ability to quickly address customer concerns and operational needs
• Excited to collaborate with cross-functional teams and share ideas (We value radical candor.)
• Proven leadership experience

Location: Mandaluyong

Client Relations Specialist

Pasig City, National Capital Region ₱ - ₱

Job Description: Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Tasked to assist customers with their after sales concerns related to payment and collections
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (Financial Course is preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Client Relations Staff

Pasig City, National Capital Region ₱ - ₱

Job Description: Qualifications:

• Bachelor's degree graduate
• Willing to work on-site (client-facing)
• With excellent communication and customer service skills
• Has confidence and is assertive
• Has 1-3 years of CSR/Front Office/BPO work experience

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Monitors renewals and handles new and existing accounts (clients assigned with).
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Client Relations Officer

Posted 1 day ago

Job Description

Job Qualification

Bachelor's degree in Marketing, Business Administration, Management, Communications, or related field

At least 1–3 years of experience in client relations, account management, or a similar role (corporate/office setting preferred)

Strong verbal and written communication skills in English

Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and other business tools

Strong organizational skills with keen attention to detail

Able to handle multiple tasks and meet deadlines in a fast-paced environment

Demonstrates professionalism, problem-solving skills, and sound judgment in handling client concerns

Ability to work both independently and collaboratively with cross-functional teams

Ability to commute/relocate:

• Marikina: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Marikina (Preferred)

Client Relations Associate

Posted 1 day ago

Job Description

As a Client-Based Client Relations Associate, you will be responsible for effectively gathering and validating information on certain subjects, while ensuring that the data about the subject has gone through the proper processes and that all data acquired and reports generated are accurate, well-edited, well-presented, and submitted to the client at the agreed turnaround time and in accordance with client standards.

Key Responsibilities:

• Act as the main point of contact between the client and CIBI (Operations, Sales, and Customer Engagement)
• Ensure that all completed information/documents needed must be endorsed to CIBI on time
• Monitor all pending documents/information to pursue the ticket/verification process
• Ensure the security of every gathered information/document following the Data Privacy Act of 2012
• Ensure security of all assigned devices (CIBI and Client)
• Must follow all client's company policies while at the client's office. (Wearing ID/ Badge at all times, English-only Policy, etc.)
• Satisfactory problem-solving skills to help resolve customer complaints and needs.
• Keep track of all processes that pertain to the client's requirements, metrics, and portfolio.
• Exceptional analytical skills for interpreting client data
• Communicate with the client on a regular basis any discrepancies and/or lacking requirements in the endorsements sent by the client.
• Act as Ambassador of CIBI in client meetings and process alignment.

JOB SPECIFICATIONS

Contract Duration

• 3 months - October to December

Client Site

Educational Background

• Preferably a graduate of any business or related course

Experience

• Preferably with 1-2 years' previous experience in the same work capacity/ role (e.g HR Onboarding Specialist, Client Onboarding Specialist, etc)
• Can systematically monitor progress and developments in the endorsements
• Willing to work on the graveyard shift if needed
• Willing to be assigned (on the field) on each client site

Technical / Functional Skills

• Operational Efficiency
• CRM Systems Management
• Data analysis and reporting
• Client Database Management
• Customer Support Software
• Database Querying (SQL, NoSQL)
• Project management
• Information Security Awareness

Leadership and/or Skills

• Communication
• Problem Solving & Adaptability
• Decision-Making & Initiative
• Collaboration & Cross-Functional Coordination
• Analytical Thinking
• Customer Service / Empathy

Client Relations Executive

Posted 1 day ago

Job Description: Responsible for generating sales revenues from existing portfolio of accounts (renewal business) and manages the accounts to ensure customer retention.

College degree, any Business or Medically Allied course

Experience in sales in Healthcare/Group Medical Insurance and Customer Service is preferable

With above average written and verbal communication skills

Excellent presentation skills

Proficient in the use of word processor, spread sheet and presentation software

BENEFITS

• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Overtime pay
• Performance bonus

Client Relations Executive

Taguig, National Capital Region ₱ - ₱

Job Description: Job Duties: Prepare and process renewal contracts, coordinate with clients and internal departments to finalize contract renewals, draft/review contract terms, maintain retention data, support account management, identify and resolve contractual issues, organize databases, answer calls, and perform tasks as required by Business Development Head.

Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or related field
• Minimum 2 years of experience in client relations, business development, or account management
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Ability to multitask and work under pressure
• Proficient in Microsoft Office and CRM systems is an advantage

Client Relations Associate

Posted 1 day ago

Job Description: The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be on the front lines of delivering high quality after-sales service.

Key Responsibilities:

• Stakeholder communications: Engage with customers and coordinate with clients, in-house designers, project coordinators, technicians, and installers on after-sales service issues
• Relationship management: Build trust and rapport with customers
• Product knowledge: Understand Focus Global products to provide appropriate support
• Resolution: Monitor queries, escalate when needed
• Documentation and analysis: Track recurring concerns and measure service quality
• Process improvements: Develop strategies to improve operations

You are an ideal candidate if you:

• Have a Bachelor's Degree in Hospitality Management, Business or related course
• Experience with Google Business Suite and Microsoft Office
• Ability to act quickly on customer concerns
• Excellent interpersonal skills and genuine desire to help
• Collaborative with cross-functional teams
• Open to working with world-class brands

Other Notes

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