Real Estate Collections Agent

2 weeks ago

Angeles, Philippines RemoteVA Full time

2 months ago Be among the first 25 applicants

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Job Summary:

We are seeking a highly skilled and detail-oriented female Real Estate Collections Agent to join our team. The ideal candidate must have strong communication skills in English , experience using QuickBooks , and the ability to professionally and effectively handle collections calls .

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks , and take appropriate actions to reduce delinquent accounts .

Key Responsibilities:
  • Call customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups
  • Record collection efforts in a spreadsheet as per company training and guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for Stop Service when necessary, following company protocols
  • Work closely with the finance and accounting team to report progress and issues
Requirements:
  • Female candidate required for this role
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions)
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is a plus
  • Strong negotiation skills with the ability to handle difficult conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following company policies and collection guidelines
Seniority level:
  • Entry level
Employment type:
  • Full-time
Job function:
  • Sales and Management
Industries:
  • Technology, Information and Internet
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