Senior Recruitment Manager

3 weeks ago


Muntinlupa, Philippines eClerx Full time

Senior Recruitment Manager – Volume Hiring Company: eClerx About eClerx eClerx is a leading provider of business process management, analytics, and digital transformation services, supporting global clients across industries such as financial services, retail, media, and technology. Our teams deliver excellence through innovation, data-driven insights, and a strong culture of collaboration. Position Summary The Senior Recruitment Manager – Volume Hiring will lead and oversee end-to-end recruitment operations focused on high-volume agent hiring for various BPO programs. This includes roles such as Customer Service Representatives (CSR), Technical Support, and Sales Associates. The role requires a leader who can drive large-scale hiring campaigns, manage sourcing teams, and collaborate closely with operations and HR to ensure timely and quality talent delivery. Key Responsibilities Lead and manage the Volume Recruitment team responsible for sourcing, screening, and hiring frontline agents across multiple lines of business. Develop and execute strategic hiring plans to meet aggressive hiring targets within defined timelines. Partner with Operations, Workforce Planning, and HR to forecast manpower needs and ensure alignment on hiring priorities. Optimize sourcing strategies through digital channels, employee referrals, job fairs, and partnerships with local schools and government agencies. Monitor recruitment performance metrics (throughput, fill rate, time-to-fill, and quality of hire) and provide regular progress reports to leadership. Drive continuous improvement in recruitment processes, ensuring compliance with company standards and labor laws. Manage vendor relationships, recruitment budgets, and external partnerships for talent acquisition support. Coach, develop, and mentor a team of recruiters and sourcing specialists to build capability and ensure performance excellence. Represent eClerx in talent attraction initiatives and employer branding activities to strengthen market presence. Qualifications Bachelor’s Degree in Human Resources, Psychology, Business Administration, or a related field. Minimum of 8–10 years of recruitment experience in the BPO industry, with at least 3–5 years in a leadership or managerial role handling volume or agent hiring. Strong background in hiring for Customer Service, Technical Support, and Sales profiles. Proven ability to manage high-volume hiring operations and deliver under tight timelines. Excellent stakeholder management and communication skills. Strong analytical and reporting skills with the ability to use data for decision-making. Flexible, strategic thinker with a hands‑on approach and a collaborative leadership style. Work Setup Seniority level: Mid‑Senior level Employment type: Full-time Job function: Human Resources Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr



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