Client Partnership Manager

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At Athena, we’re building the future of executive support—where extraordinary Executive Partners (XPs) become the strategic force behind ambitious founders, business owners, creators, and leaders. This is your chance to elevate your career, expand your potential, and do work that meaningfully improves how people live and work.

About The Role

As a Client Partnerships Manager (CPM) , you’ll be the strategic bridge between our clients and Executive Partners (XPs), ensuring partnerships that drive growth and innovation. You’ll take ownership of complex client relationships, navigate critical situations, and unlock the full potential of our partnerships. This role requires exceptional relationship-building skills, business acumen, and the ability to think strategically under pressure—qualities that will accelerate your growth and establish you as a trusted leader.

What You’ll Master

• Leadership Responsibilities: You’ll lead a team of 10–15 Executive Partners, providing both performance guidance and strategic coaching to ensure excellence in client delivery.
• People and Relationship Development: Build meaningful, lasting relationships while gaining deep insights into clients' goals to match Executive Partner strengths with client needs.
• Client and Crisis Management: Develop deep expertise in client partnerships, ensuring seamless experiences even in challenging situations.
• Business Acumen and Strategic Planning: Help clients achieve their goals while optimizing partnership benefits.
• Negotiation Skills: Balance Athena’s interests with mutually beneficial outcomes for all parties.
• Critical Thinking and Problem-Solving: Evaluate options to benefit all stakeholders.
• Communication Skills: Foster client engagement and trust across interactions.
• Conflict Resolution: Resolve conflicts diplomatically while maintaining productive relationships.
• Leadership: Guide and support team members while fostering collaboration and accountability.
• Global Experience: Manage partnerships across countries and time zones.
• Operations and Client Relationship Experience: Optimize processes to enhance client satisfaction.
• Performance Management and Accountability: Set goals, track metrics, and ensure results.
• Adaptability and Flexibility: Thrive in fast-paced environments with evolving priorities.
• Relationship Management: Build trust with Executive Partners and clients.
• Support and Development: Provide coaching, workshops, and tailored feedback.

Core Competencies

• Performance Management: Optimize performance and ensure accountability.
• Decision-Making: Resolve escalations with sound judgment.
• Communication: Drive collaborative relationships and project completion.
• Client Relationship Management: Nurture long-term client relationships and manage escalations.
• Adaptability: Adjust to changing circumstances and maintain success.
• Punctuality: Be responsive and attend key meetings.
• Analytical Thinking: Use analytics to oversee performance and risk mitigation.

You’re a Fit If You

• Communicate with polish, discretion, and confidence across cultures
• Think critically and solve complex problems independently
• Excel at coaching and developing team members
• Are skilled in cross-functional stakeholder management
• Can conduct root-cause analysis and implement improvements
• Are willing to work non-traditional hours to match clients’ schedules
• Have proven experience in partnership management and business development
• Are skilled in negotiation and contract management
• Think strategically about market trends and collaboration opportunities
• Can commit fully to this role—no part-time jobs or side hustles
• Thrive in environments with shifting priorities and high performance expectations

Education & Experience Requirements

• Bachelor's degree
• Master's degree or MBA is advantageous
• Have minimum 2 years of experience collaborating across cultures and time zones
• Have 2+ years of people management experience in a leadership role

What Athena Offers

• Career advancement opportunities in our global organization
• Access to our 3,000+ global support network
• Metis College: Fully sponsored MBA through our partnership with Woolf University and Oxford

Why Athena

Athena isn’t just a place to work—it’s a platform to build the career and life you want. You’ll be exposed to groundbreaking ideas, elite workflows, and influential networks. We provide intensive onboarding, mentorship, and targeted development programs to accelerate growth. If you’re driven to serve remarkable clients and build a future you’re proud of, you’ll find a rare runway here.

Join us and discover what you’re truly capable of.

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