Network Operations Engineer

7 days ago


Quezon City, Philippines MicroSourcing Full time

Overview Position: Network Operations EngineerLocation: Libis, Quezon CityWork setup & shift: Onsite | Rotating Schedule (Dayshift) Join to apply for the Network Operations Engineer role at MicroSourcing . Responsibilities Monitor and triage incoming support cases via a shared queue. Prioritize and resolve quick-win issues to meet response and resolution SLAs. Identify and escalate Severity 1 cases following established protocols. Maintain and update backlog cases with clear, structured documentation. Participate in weekend/on-call support as per the rotation schedule. Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments. Reproduce customer issues in lab environments and provide detailed findings to R&D when needed. What You Need Non-negotiable Requirements Prior Enterprise Customer experience (supporting global clients or customers, not internal users) Prior direct experience working for vendors and supporting paying customers (examples: Cisco, Palo Alto, Checkpoint, Sophos, etc.) Proven hands-on experience with networking devices, security devices, and a solid grasp of Linux Minimum 4-5 years of knowledge/prior experience in Linux operating system and networking Global support experience working with internal and external stakeholders Excellent communication skills Basic knowledge of scripting languages (Bash, PowerShell, Python) is a plus About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing believes our strength lies in our people’s diversity and talent, and we foster an inclusive culture that embraces individuals of all backgrounds. We celebrate YOU and your 100%. For more information, visit Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at MicroSourcing. #J-18808-Ljbffr



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