Field Collector Reposessor

1 week ago

Manila, Philippines Maybank Full time

Overview

Field Collector Reposessor at Maybank Manila, National Capital Region, Philippines. The Field Collector Repossessor performs collection, field activities and repossession on assigned auto accounts to achieve the desired delinquency and NPL level through the prescribed leakage and collection rates.

Responsibilities
  • Review records of past transactions and negotiations.
  • Advise client to pay now or obtain a Promise to Pay (PTP).
  • Manage assigned accounts by prioritizing criteria: due dates, outstanding balance, months in book, mode of payment, collection service area, and default/payment history.
  • Endorse accounts outside the collection service area, uncontactable, skip, hard-core, or under third-party possessor to External Collection Agencies (ECAs) through OS.
  • Phone dunning on contactable accounts.
  • Record all clients’ transactions using the collection system.
  • Identify reasons for default and source of income, etc.
  • Send requests to CRC Head for recommendations on: waiver of penalty charges, payment for towing services, discounts on collection and repossession fees of ECAs, payment for storage fees, waiver of redemption fees, payment of miscellaneous expenses to government agencies (e.g. LTO, tipsters), driver, etc.; and recommend approval for the release of units for redemption.
  • Prepare the necessary documents.
  • Conduct field visits and perform collection and repossession.
  • Request appraisal of repossessed unit with CIAD.
  • Facilitate delivery of the repossessed unit to the assigned/designated warehouse.
Qualifications
  • Graduate of any 4-Year Business Related Course.
  • With at least one (1) year of relevant experience in collection is advantageous.
  • Willing to do field work around the Bicol region.
  • Preferably with a Driver's License and knowledge of driving motorcycles and 4-wheeled vehicles.
  • Good oral and written communication skills.
  • Proficient in Microsoft Office.
  • With in-depth customer handling ability.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Other
Industries
  • Banking
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