Premium Management Associate

2 weeks ago

Taguig, Philippines FWD Insurance Full time

Overview

Premium Management Associate role at FWD Insurance .

About FWD Group: FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit

Responsibilities
  • To deliver the desired customer experience through efficient, prompt and accurate processing and decision making for all related Premium management related servicing requests, ensuring compliance to procedures and audit guidelines.
  • Service Functions: Manage the delivery of Customer Connect Services Premium Management functions including feedback to ensure prompt delivery of services. This includes but not limited to: ADA/ACA enrolment and activation, Billing process, Payment transfer, suspense management, and premium email management.
  • Manage efficiently all pending cases to ensure desired customer experience is delivered to customers within target TAT.
  • Manage customer service recovery and resolution within target TAT from all customer feedback/complaints received.
  • Documentation and Special Projects: Provide support on an ad hoc basis preparation of admin and statistical reports, including UAT testing related to premium management initiatives.
  • Performs other responsibilities and duties periodically assigned to help meet operational related requirements.
Qualifications
  • Must be college graduate; business-related or pre-med course preferred.
  • With at least 2 years of experience working in insurance back office operations.
  • Able to communicate effectively with all internal and external stakeholders. Excellent verbal and written communication skills.
  • Knowledgeable in Microsoft applications.
Privacy Notice

Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.

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