Premium Management Associate

4 weeks ago

Taguig, National Capital Region, Philippines FWD Insurance Full time
Overview

Premium Management Associate role at FWD Insurance.

About FWD Group: FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit

Responsibilities
  • To deliver the desired customer experience through efficient, prompt and accurate processing and decision making for all related Premium management related servicing requests, ensuring compliance to procedures and audit guidelines.
  • Service Functions: Manage the delivery of Customer Connect Services Premium Management functions including feedback to ensure prompt delivery of services. This includes but not limited to: ADA/ACA enrolment and activation, Billing process, Payment transfer, suspense management, and premium email management.
  • Manage efficiently all pending cases to ensure desired customer experience is delivered to customers within target TAT.
  • Manage customer service recovery and resolution within target TAT from all customer feedback/complaints received.
  • Documentation and Special Projects: Provide support on an ad hoc basis preparation of admin and statistical reports, including UAT testing related to premium management initiatives.
  • Performs other responsibilities and duties periodically assigned to help meet operational related requirements.
Qualifications
  • Must be college graduate; business-related or pre-med course preferred.
  • With at least 2 years of experience working in insurance back office operations.
  • Able to communicate effectively with all internal and external stakeholders. Excellent verbal and written communication skills.
  • Knowledgeable in Microsoft applications.
Privacy Notice

Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.


#J-18808-Ljbffr

  • HR Associate

    4 days ago

    Taguig, National Capital Region, Philippines Vikings Group of Companies Full time ₱150,000 - ₱250,000 per year

    Human Resources Associate (Employee Relations)Company DescriptionPhilippine-based Vikings Group is the country's leading luxury buffet restaurant chain offering a range of local and international cuisine to feast-loving Filipinos. With its rapid growth and its number of accolades, both local and abroad, the Vikings Group has further expanded its services to...

  • Communications Associate Manager

    1 week ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱1,500,000 - ₱2,500,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Communications Associate Manager

    1 week ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱1,800,000 - ₱2,500,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Human Resources Associate

    4 days ago

    Taguig, National Capital Region, Philippines Vikings Group of Companies Full time ₱150,000 - ₱250,000 per year

    Company DescriptionPhilippine-based Vikings Group is the country's leading luxury buffet restaurant chain offering a range of local and international cuisine to feast-loving Filipinos. With its rapid growth and its number of accolades, both local and abroad, the Vikings Group has further expanded its services to the Filipinos by establishing a variety of...

  • Sales Associate

    4 days ago

    Taguig, National Capital Region, Philippines Best Reliable Resources Full time ₱168,000 - ₱252,000 per year

    About the roleWe are seeking an enthusiastic and customer-focused Sales Associate (Beauty Products) to join our team at Best Reliable Resources' retail store from North to South in Metro Manila. This full-time position offers an excellent salary of 700 PHP per day, plus the opportunity to earn high commissions based on your sales performance. As a Sales...

  • Customer Service Associate

    4 days ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱250,000 - ₱450,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Established in 1985 as a monitoring center and provider of...

  • Sales and Design Associate

    4 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

    Job Summary:We are looking for a Sales & Design Associate who can confidently engage with architects, designers, and clients, present premium furniture collections, and ensure an excellent customer experience from consultation to after-sales service. The role combines sales, client servicing, and coordination with design and logistics teams, while also...

  • Customer Feedback Senior Associate

    1 week ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱900,000 - ₱1,200,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Sales Associate

    4 days ago

    Taguig, National Capital Region, Philippines Glamourbox Inc. Full time ₱2,567,250 per year

    Height requirement is at least 5'2" for female and 5'4" for maleThe roleWe are seeking a passionate and enthusiastic Beauty Consultant | Sales Associate - Cosmetics to join our team at Glamourbox. This is a full-time role that will see you provide exceptional customer service and drive sales of our premium cosmetic brand, Pixi.What you'll be doingEngage with...

  • Nightclub Manager

    13 hours ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱960,000 per year

    Qualifications:Minimum 6+ years of work experience as a Nightclub ManagerGraduate of any course (Tourism, Hotel and Restaurant Management or any related course)Proven experience as a Bar Manager or in a similar role in a premium environmentProven experience in Food and Beverage IndustryStrong knowledge of cocktails, spirits and bar management...