IT Support Specialist

7 days ago

Manila, Philippines Infinit-O Full time
Overview

Infinit-O Manila, National Capital Region, Philippines

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.

Responsibilities
  • Support Priority 1 issues (All Outages, Network, power, telecom) - Top Priority. Process/TS should be followed.
  • Account creation in PCC, Sigmacare, PC login, Email, Citrix, Office 365
  • Configure or set up Outlook, webmail, mobile, email forwarding, etc.
  • Account termination, password reset, local account creation
  • Any issues about OS, Outlook, Word, Excel, Adobe or any application installed on company issued laptop/mobile device
  • Printer issues, wired, network, fax, fax to email, eFax, add new printers
  • Citrix issues, PCC kiosks, Hardware TS, wireless network issues
  • Some issues that can be escalated, unresolved after exhausting all necessary TS, Open DNS, installation of 3rd party application, orders, return waybill, issues needing onsite tech or any HW replacement, MFA, Confirmed Virus Infection
  • Complete all assigned tickets (for TMs on US Business Hours). Answer and grab all the tickets in the system
  • Accurate call log and time entries on the ConnectWise ticketing system.
Qualifications
  • With at least 1 year experience as an IT Service Desk Specialist in an international company
  • Has excellent command in English for both Written and Verbal
  • Has worked on IT concerns from hardware, software and some network related issues
  • A graduate of BS IT
  • Can work with less supervision
  • Willing to work in a shifting schedule including weekends
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting
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