Client Support Services Specialist

1 week ago

Taguig, Philippines Nasdaq Full time

Client Support Services Specialist (ServiceNow)

Nasdaq Taguig, National Capital Region, Philippines

Overview

Join Nasdaq as a Client Support Services Specialist (ServiceNow) in Taguig. This is a permanent full-time role based in BGC, Taguig following a hybrid work model.

What You Will Do
  • Collaboration and Leadership: Work closely with cross-functional teams (engineering, infrastructure, security).
  • Mentor junior team members and provide technical leadership.
  • Technical Solutions and Development: Translate business requirements into technical solutions.
  • Create dashboards, reports, and scheduled jobs.
  • Ensure data integrity through imports/exports.
  • Maintain and support the ServiceNow platform and related environments.
  • Monitoring and Troubleshooting: Monitor KPIs and suggest improvements.
  • Respond to incidents and service requests, including on-call duties for critical issues.
  • Troubleshoot and resolve ServiceNow-related issues.
  • Security and Compliance: Ensure secure and appropriate access to data and features.
  • Implement security policies and audit controls.
  • Ensure compliance with internal and external standards.
  • Documentation and Knowledge Sharing: Document incidents and resolutions for knowledge sharing.
What We Expect
  • Strong analytical and troubleshooting skills.
  • Proficiency with Power BI / Excel / Microsoft tools.
  • Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
  • Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
  • Proficiency with Co-pilot, AI tools and agentic workflow implementations.
  • Excellent communication and collaboration skills.
  • Ability to suggest and implement process improvements based on feedback and analysis.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor’s degree in computer science or related field.
  • ITIL Foundation – Preferred
  • Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)
What We Offer
  • Autonomous but fast-paced work environment with recognition for your results and impact.
  • HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness and wellness benefits, and more.
Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. Visit Nasdaq’s website and social channels to learn more about our innovative business and inclusive culture.

Equal Opportunity

Nasdaq is an equal opportunity employer. We encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to participate in the job application or interview process upon request.

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