Operations Manager-Binan, Laguna

4 days ago

Biñan, Philippines Valor Global Full time

Responsibilities Responsible for the development of team leaders/coaches Must be willing to work onsite. Qualifications At least 3 to 5 Years of experience as an Operations Manager related to Technical. Ability and patience to handle difficult customers. Knowledge of billing procedures, collection techniques and upsell. Knowledge of Outlier management and coaching techniques. Proven experience and knowledge as a Resolution Supervisor, QA analyst, or Trainer is a plus. Working knowledge of MS Office and databases. Comfortable working with targets to exceed our client’s expectations. Excellent communication skills (written and oral). Organization, proper decision-making, and analytical problem-solving skills. Additional education or experience in a related field may be preferred. #J-18808-Ljbffr

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