Customer Experience

Customer Experience & Administrative Support Specialist Application Deadline: 31 December 2025 Department: Classic Ops Location: Philippines Compensation: $3.50 / hour About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Background Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones. Why this role exists Unlock the opportunity to make a meaningful impact on the lives of millions as a Creative Solutions Assistant and be part of a dynamic team dedicated to delivering exceptional service to our clients. This role offers a unique opportunity for mentorship, inclusiveness, and significant contributions to the growth of our company. What’s in it for you Kickstart your freelance journey with free training Dive into an exhilarating, action-packed 1 week-training (Mondays-Friday), designed to transform you into an extraordinary Virtual Task Specialist. The best part? Our support doesn't end there - we'll accompany you every step of the way, ensuring your continuous growth and success. What you'll bring to the table Task Mastery: Transform complex priorities into completed achievements with precision and efficiency Collaborative Communication: Build meaningful connections with team members and clients to fully understand and exceed expectations Quality Excellence: Deliver outstanding results that make a real difference, all while meeting critical deadlines Proactive Updates: Keep everyone in the loop with transparent progress reports that showcase your accountability and organization Standard Bearer: Uphold our commitment to excellence by embracing established guidelines that ensure consistent quality Requirements Don't worry if you're new to the world of virtual assistance - we'll guide you every step of the way Basic requirements Must be at least 18 years of age Some college coursework under your belt is required A modern computer, equipped with an i3 core processor and 4GB RAM, is your essential tool Ensure a smooth sailing experience with a minimum internet speed of 5mbps Your superpowers are Mastering the art of excellent time management and organization Tackling multiple tasks efficiently within set deadlines like a pro Wielding strong communication skills with ease Unleashing your problem-solving abilities to conquer challenges Harnessing various digital tools and platforms is like second nature Leveraging prior experience in a similar role as your secret weapon You should apply if You aspire to balance productivity with quality time spent with loved ones You're a reliable powerhouse with a "Get Stuff Done" mindset, owning up to your words with consistent actions, regardless of the situation size You possess an eagle eye for details and thrive in organization You're a proactive visionary, foreseeing potential problems, challenging the status quo, and unafraid to voice your opinions You flourish in a remote work environment, embracing the freedom it offers You're an insatiable learner, constantly feeding your curiosity about the world and work around you, and committed to enhancing your personal and professional life through self-directed learning We are an Equal Opportunity Employer. #J-18808-Ljbffr