Customer Service Specialist

2 days ago

Calamba, Calabarzon, Philippines Straive Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, and in-person.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Meet personal/customer service team targets and call handling quotas.
  • Follow communication procedures, guidelines, and policies.
  • Coordinate with internal departments to resolve customer issues efficiently.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications:

  • High school diploma or equivalent; college degree is a plus.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

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