IP Services Operations Support Engineer

6 days ago

Makati, Philippines Globe Telecom Full time

Join to apply for the IP Services Operations Support Engineer role at Globe Telecom

Join to apply for the IP Services Operations Support Engineer role at Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Perform the 24/7 operations and maintenance of IP/Core and IP/MPLS network
Manages Public IP address allocations
Managed Router related activities
Managed Network Services
Provisioning Activities related to IP circuits and customers
Management and operation of various Network Management Systems (NMS) for the IP Network
Operates test equipment’s and other IP tools.
Reports Creation and Analysis
Projects Conceptualization and implementation
Perform the 24/7 operations and maintenance of IP/Core and IP/MPLS network

  • Monitor the IP Network capacity and Utilization.
  • Monitors the health of IP Network Elements (routers and switches)
  • Establish and maintain public and private IP peering connectivity.
  • Establish and maintain public IP upstream connections with various worldwide ISPs.
  • Ensures optimal routes to the public internet in terms of latency and customer experience.
  • Manages Public IP address allocations

2nd Level isolation and troubleshooting of IP related outages and issues with the end objective of issue resolution (GIX/BGIX/Direct Internet Lite/DSL/IPVPN)
  • Responds to customer issues and outages raised through email and through the trouble ticketing systems.

Managed Router related activities
  • Configuration changes
  • Configuration audit
  • Router Security hardening

Provisioning Activities related to IP circuits and customers
  • Configuration of necessary parameters at IP aggregation routers
  • Ensures capacity requirements for individual customers are served.
  • Ensures IP address assignments are adequate and appropriate for the customer requirements
  • Job Request Form processing and completion.

Management and operation of various Network Management Systems (NMS) for the IP Network.
  • Creation of necessary Network Element (NE) profiles in the NMS
  • Makes appropriate use of the available NMS for monitoring purposes as well as to aide in the restoration of outages and resolution of network issues.
  • Configuration and database backup creation.

Operates Test Equipment’s And Other IP Tools.
Reports Creation and Analysis
  • Generate raw data for daily, weekly and monthly reports and send report to the team.
  • Ability to provide availability and alert reports from available monitoring tools.
  • Provides analysis on these reports and recommends corrective actions or improvements.

Projects Conceptualization and implementation
  • Conceptualizes and implements projects that aim to improve the operations of the team together the Team Lead and other members of the team.
  • Completes projects that may be assigned to him Immediate Superiors.

Continuing Education Program
  • Strives to further his skills and abilities through self-education or company initiated training's.
  • Shares his knowledge and skills with the rest of the team.
  • Conducts basic training or cascades training to junior members of the team

( JOB QUALIFICATIONS )
  • Must be a graduate/Bachelor's degree holder preferably of ECE or IT, but can consider any IT/Engineering related courses

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Telecommunications

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