Virtual Nurse Supervisor

5 days ago


Pasay, Philippines Infinit-O Full time

Virtual Nurse Supervisor (PHRN) Hybrid Setup | Nightshift

Infinit-O Pasay, National Capital Region, Philippines

Responsibilities
  • Performance Management: Supervise, mentor, and coach a team of Virtual Triage Nurse Associates to meet and exceed performance metrics and quality standards.
  • Training and Development: Oversee onboarding and ongoing professional development for the team.
  • Quality Assurance: Conduct call monitoring and case audits to ensure adherence to clinical protocols and company policies.
  • Issue Escalation: Serve as primary contact for complex patient inquiries and clinical questions, providing guidance and resolution.
  • Scheduling and Staffing: Manage team schedules and staffing for adequate coverage and efficiency.
  • Workflow Optimization: Identify opportunities to improve workflows to enhance patient experience and productivity.
  • Data Analysis: Track KPIs such as average handle time, first call resolution, patient satisfaction, and quality scores.
  • Policy and Procedure: Develop and maintain policies for the virtual nurse team.
  • Technology Utilization: Ensure effective use of Epic EHR and other telehealth tools.
  • Clinical Oversight: Maintain understanding of clinical guidelines to ensure safe care navigation and assessments; collaborate with other departments; ensure regulatory compliance (HIPAA and standards).
Requirements
  • Licensure: Must hold a valid Philippine Registered Nurse (PHRN) license.
  • Experience: Minimum of two years supervisory or leadership experience in a voice-based patient care campaign.
  • Technical Skills: Preferred experience with Epic EHR system.
  • Soft Skills: Proven leadership and team management; excellent verbal and written communication; strong analytical and problem-solving skills; ability to multitask in a dynamic virtual environment; commitment to continuous improvement and delivering exceptional patient care.
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service and Health Care Provider
  • Industries: Outsourcing and Offshoring Consulting
#J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines Infinit-O Full time ₱1,200,000 - ₱2,400,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...


  • Pasay, National Capital Region, Philippines Infinit-O Full time ₱900,000 - ₱1,200,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Head Nurse

    4 days ago


    Pasay, National Capital Region, Philippines RainTree Care Services & Senior Residences Full time ₱450,000 - ₱600,000 per year

    Position Goals* Providing professional and continuous nursing care with the following goals:* Promotes and restores resident's health by completing the nursing process.* Respecting the self-care abilities, self-determination, desires and habits of the residents, with appreciation and consideration of the abilities and wishes of relatives regarding the care.*...


  • Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a detail oriented and experienced Registered Nurse (RN) to join our PIONEER TEAM as a Virtual Utilization Review Nurse. You'll be responsible for reviewing medical records and clinical documentation to determine the medical necessity, appropriateness, and efficiency of healthcare services provided. You'll work closely with physicians, case...

  • Company Nurse

    2 days ago


    Pasay, National Capital Region, Philippines Macroasia SATS Inflight Sevices Corporation Full time ₱250,000 - ₱500,000 per year

    III. MAJOR RESPONSIBILITYProvide professional nursing care to the needs of employees including first aid treatment.(Giving appropriate medication and providing necessary intervention based on situation, as well as vital signs taking & recording.)Shall render 5 days a week clinic hour, minimum of 8 hours each day.Assist the needs of doctors and employees...

  • PHRN Team Leader

    4 days ago


    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking an experienced Registered Nurse to serve as Team Leader for our Virtual Utilization Review Team.This leadership role involves supervising a team of UR nurses, ensuring clinical quality, compliance, and productivity, and acting as a liaison between clinical staff, clients, and internal stakeholders. The ideal candidate will have a strong...

  • HR Supervisor

    5 hours ago


    Pasay, National Capital Region, Philippines SMX Convention Specialist Corp. Full time ₱900,000 - ₱1,200,000 per year

    The Human Resources Supervisor leads the Total Rewards and Employee Relations aspect of the HR Department. Responsibility includes overseeing and administering employees' rewards, perks, and benefits. This role will be crucial in developing programs to improve the performance, engagement, and satisfaction of the employees.Task List1) Reward Righta) Ensures...


  • Pasay, National Capital Region, Philippines NEWINGTON BUILDERS Full time ₱695 per year

    Job Description: Houseparent / Utility WorkerPosition Title: Houseparent / UtilityDepartment: Elderly Care / Home OperationsReports To: Home Administrator / Head of CarePosition SummaryThe Houseparent / Utility Worker provides day-to-day support to elderly residents by ensuring a clean, safe, and caring home environment. The role combines caregiving...


  • Pasay, Philippines JobsAvenuePH Full time

    Join the Alorica Family – Start Your Career Today! "Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!" My name is John Christopher Briagas and I'm one of the Alorica...


  • Pasay, Philippines JobsAvenuePH Full time

    Join the Alorica Family – Start Your Career Today! "Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!" My name is John Christopher Briagas and I'm one of the Alorica...