Virtual Nurse Supervisor

1 week ago


Pasay, National Capital Region, Philippines Infinit-O Full time ₱1,200,000 - ₱2,400,000 per year

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve. With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

We are looking for a highly skilled and experienced
Virtual Nurse Supervisor
to lead our team of Virtual Triage Nurse Associates. This role is crucial for ensuring the highest standards of patient care, operational efficiency, and team development. The successful candidate will have a minimum of two years of supervisory experience in a voice-based patient care campaign, demonstrating a strong ability to manage, mentor, and motivate a team in a virtual environment. A valid PHRN license is a must, and Epic EHR experience is strongly preferred.

Key Responsibilities:

1. Team Leadership & Supervision:

  • Performance Management:
    Supervise, mentor, and coach a team of Virtual Triage Nurse Associates to meet and exceed performance metrics and quality standards.
  • Training and Development:
    Oversee the training and onboarding of new team members and provide ongoing professional development to the existing team.
  • Quality Assurance:
    Conduct regular call monitoring and case audits to ensure adherence to clinical protocols, company policies, and best practices.
  • Issue Escalation:
    Serve as the primary point of contact for complex patient inquiries, escalated calls, and clinical questions, providing guidance and resolution.
  • Scheduling and Staffing:
    Manage team schedules and staffing to ensure adequate coverage and operational efficiency.

2. Operational Management:

  • Workflow Optimization:
    Identify opportunities to improve workflows and processes to enhance patient experience and team productivity.
  • Data Analysis:
    Track and analyze key performance indicators (KPIs) such as average handle time, first call resolution, patient satisfaction scores, and quality scores.
  • Policy and Procedure:
    Develop, implement, and maintain clear policies and procedures for the virtual nurse team.
  • Technology Utilization:
    Ensure the team effectively utilizes the Epic EHR system and other telehealth technologies to provide seamless patient care.

3. Clinical Oversight:

  • Clinical Excellence:
    Maintain a deep understanding of clinical guidelines and protocols to ensure the team provides safe and accurate care navigation and assessments.
  • Collaboration:
    Collaborate with other healthcare departments and management to align virtual care operations with the broader organizational goals.
  • Compliance:
    Ensure all team activities comply with relevant regulatory requirements, HIPAA, and company standards.

Requirements

  • Licensure:
    Must hold a valid Philippine Registered Nurse (PHRN) license.
  • Experience:
    A minimum of two years of supervisory or leadership experience in a voice-based patient care campaign.
  • Technical Skills:
    Preferred experience with the
    Epic Electronic Health Record (EHR)
    system.
  • Soft Skills:
  • Proven leadership and team management skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical and problem-solving skills, with a data-driven approach to management.
  • Ability to multitask, prioritize, and manage a team in a dynamic, high-pressure virtual environment.
  • A commitment to continuous improvement and a passion for delivering exceptional patient care.


  • Pasay, National Capital Region, Philippines Infinit-O Full time ₱900,000 - ₱1,200,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Head Nurse

    4 days ago


    Pasay, National Capital Region, Philippines RainTree Care Services & Senior Residences Full time ₱450,000 - ₱600,000 per year

    Position Goals* Providing professional and continuous nursing care with the following goals:* Promotes and restores resident's health by completing the nursing process.* Respecting the self-care abilities, self-determination, desires and habits of the residents, with appreciation and consideration of the abilities and wishes of relatives regarding the care.*...


  • Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a detail oriented and experienced Registered Nurse (RN) to join our PIONEER TEAM as a Virtual Utilization Review Nurse. You'll be responsible for reviewing medical records and clinical documentation to determine the medical necessity, appropriateness, and efficiency of healthcare services provided. You'll work closely with physicians, case...

  • Company Nurse

    2 days ago


    Pasay, National Capital Region, Philippines Macroasia SATS Inflight Sevices Corporation Full time ₱250,000 - ₱500,000 per year

    III. MAJOR RESPONSIBILITYProvide professional nursing care to the needs of employees including first aid treatment.(Giving appropriate medication and providing necessary intervention based on situation, as well as vital signs taking & recording.)Shall render 5 days a week clinic hour, minimum of 8 hours each day.Assist the needs of doctors and employees...

  • PHRN Team Leader

    4 days ago


    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking an experienced Registered Nurse to serve as Team Leader for our Virtual Utilization Review Team.This leadership role involves supervising a team of UR nurses, ensuring clinical quality, compliance, and productivity, and acting as a liaison between clinical staff, clients, and internal stakeholders. The ideal candidate will have a strong...

  • HR Supervisor

    3 hours ago


    Pasay, National Capital Region, Philippines SMX Convention Specialist Corp. Full time ₱900,000 - ₱1,200,000 per year

    The Human Resources Supervisor leads the Total Rewards and Employee Relations aspect of the HR Department. Responsibility includes overseeing and administering employees' rewards, perks, and benefits. This role will be crucial in developing programs to improve the performance, engagement, and satisfaction of the employees.Task List1) Reward Righta) Ensures...


  • Pasay, National Capital Region, Philippines NEWINGTON BUILDERS Full time ₱695 per year

    Job Description: Houseparent / Utility WorkerPosition Title: Houseparent / UtilityDepartment: Elderly Care / Home OperationsReports To: Home Administrator / Head of CarePosition SummaryThe Houseparent / Utility Worker provides day-to-day support to elderly residents by ensuring a clean, safe, and caring home environment. The role combines caregiving...


  • Pasay, Philippines Infinit-O Full time

    Virtual Nurse Supervisor (PHRN) Hybrid Setup | Nightshift Infinit-O Pasay, National Capital Region, Philippines Responsibilities Performance Management: Supervise, mentor, and coach a team of Virtual Triage Nurse Associates to meet and exceed performance metrics and quality standards. Training and Development: Oversee onboarding and ongoing professional...


  • Pasay, Philippines JobsAvenuePH Full time

    Join the Alorica Family – Start Your Career Today! "Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!" My name is John Christopher Briagas and I'm one of the Alorica...


  • Pasay, Philippines JobsAvenuePH Full time

    Join the Alorica Family – Start Your Career Today! "Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!" My name is John Christopher Briagas and I'm one of the Alorica...


  • Pasay, Philippines Enterprise Mangement Solutions Inc Full time

    This a Philippine-based position; NOT a US based position and the pay rate is not in US currency. ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational...


  • Pasay, Philippines LE0002 DCX PH Inc. Full time

    Home-Based Accounting Staff page is loadedHome-Based Accounting Staff Apply locations Remote, Philippines time type Full time posted on Posted 3 Days Ago job requisition id JR It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description The DCX...