Business Analyst

1 week ago

Cagayan de Oro, Philippines Eiger Support Systems Inc. Full time

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- 20% Variable Night Differential (approximately ₱13,000.00)

- HMO coverage with one dependent after your first month, with an additional dependent on your one-year anniversary.

- 18 days of Service Incentive Leaves (SIL) per year.

About Us

Eiger Support Systems Inc., a wholly owned subsidiary of the US-based Carolina Wholesale Group (CWG). Eiger connects US businesses with skilled professionals in the Philippines to provide efficient and cost-effective support. With a keen understanding of American operational needs, we offer specialized services including sales, customer support, finance, and IT. Our mission is to build long-term partnerships through trust and exceptional service, empowering businesses globally to achieve growth and efficiency. Join us to be part of a company pioneering remote staffing solutions.

Role Description

As a Business Analyst , you will harness data from multiple brands, systems, and distribution centers to power analysis, streamline processes, and guide strategic decisions. This role is perfect for someone ready to dive into multi-system environments, drive harmonization, and enable data-driven growth

Core Responsibilities
  • Evaluate and integrate business processes and systems across multiple brands and acquisitions.
  • Craft and optimize SQL queries to pull and analyze data from ERP, ecommerce, and legacy systems.
  • Develop advanced reports and dashboards using Excel (pivot tables, advanced functions, VBA/macros), Power BI and other Business Intelligence (BI) tools.
  • Collaborate with cross-functional stakeholders to gather, document, and validate process improvement and system integration requirements.
  • Analyze sales trends, pricing, fulfillment, and vendor metrics - providing actionable insights across brands
  • Participate in design, testing (including UAT), and implementation of system enhancements.
  • Ensure data integrity, clean-ups, and documentation in consolidated environments.
  • Present findings and recommendations to IT leadership and business stakeholders.
Qualifications
  • Degree in IT, Computer Science, or related field.
  • Fluent English speaking, reading, and writing skills.
  • At least 2 years of experience as a Business/Data analyst in distribution, wholesale, supply chain, or related industries.
  • Extensive experience designing dashboards using excel, Power BI or other BI tools.
  • Solid experience managing and administering databases like MS Access, MSSQL and MySQL.
  • Proficiency in Microsoft Office Suite, Windows OS, and basic networking concepts.
  • Typing speed of at least 50 words per minute (WPM) with 95% accuracy.
  • Willingness to work the evening shift, starting between 7:00 PM to 11:00 PM Manila Time.
  • A stable fiber internet connection with a minimum speed of 100 Mbps (download and upload).
  • A high-performance PC with the following specifications: Minimum 6-core processor (2.5 GHz or higher), At least 16GB of RAM, Minimum 500GB SSD hard drive, Windows 11, Dual monitor setup, HD webcam and a noise-canceling headset, Installed Microsoft Office Suite
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