Associate Reporting Analyst

Overview Join to apply for the Associate Reporting Analyst - Remote role at TTEC . Your potential has a place here with TTEC’s award-winning employment experience. As an Associate Reporting Analyst working remotely in Five, Ecom, Pasay, you’ll be a part of bringing humanity to business. Our Great Place to Work® certification in The Philippines supports our culture. What You’ll Do Have a passion to solve work related puzzles? You’ll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, processes, and reporting. You’ll report to the Manager and contribute to the success of the business, the teams you support and the departments you partner with through your recommendations. During a Typical Day, You’ll Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards Report on attrition, absenteeism and other performance and compliance metrics Maintain database records and perform routine audits of data validating proper site, client, and project relationships Build and develop reports both proactively and in response to business needs to improve operational efficiencies Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and BI tools Provide insights and analytics to help operations improve processes, productivity and KPI What You Bring To The Role Advanced skill in Excel and other MS Office applications Must be able to work in a flexible shift Experience in reporting Business Intelligence Platform Administration experience (Power BI, Tableau, Qlik) Ability to deliver high-quality results, on time and on target Ability to work cooperatively with other departments and team members to resolve issues Strong written, verbal and listening communication skills What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits A strong compensation package and performance bonus opportunities Visit for more information. About TTEC Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by humanity and technology. We speak with millions of customers every day. These exceptional experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value diversity and inclusion across our global teams to reflect the communities we serve. Primary Location PH-Central Luzon-Pampanga Other Locations Philippines Seniority level Not Applicable Employment type Full-time Job function Research, Analyst, and Information Technology Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications Referrals increase your chances of interviewing at TTEC by 2x Sign in to set job alerts for “Reporting Analyst” roles. Angeles, Central Luzon, Philippines 2 hours ago Performance Marketing Analytics - Remote Pampanga, Central Luzon, Philippines 7 hours ago Clark Freeport and Special Economic Zone, Central Luzon, Philippines 3 weeks ago Clark Freeport and Special Economic Zone, Central Luzon, Philippines 3 days ago We’re unlocking community knowledge in a new way. #J-18808-Ljbffr