IT Security Analyst

Company Overview ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Position Overview Our Security Analyst is responsible for administering and monitoring information security controls according to corporate policy and procedures using software and vendor security systems. This role will be responsible for the administration and monitoring of tools and systems required to support an enterprise-wide security and compliance program as well as being directly involved in the incident management and response processes. Duties and Responsibilities Monitor security controls to prevent malicious, unauthorized, or unintended misuse or compromise of company information Under supervision, implement and tune assigned security systems Assist with daily management of logging / IDS / IPS real-time alerts and incident response analysis, and assist in investigations in collaboration with global IT personnel Assist with daily management and assessment of web filtering / proxy management Perform/manage Data Loss Prevention (DLP) monitoring and event analysis Identify opportunities for improvements to the Security and Compliance program, and communicate such opportunities effectively to management Interface with user community to understand business needs and implements security procedures to accommodate them Qualifications Knowledge of security technologies (encryption, data protection, design, privilege access, etc) Hands on experience with Security toolsets (Logging, IDS, FIM, SIEM) Knowledge of Virtualization Software and Technologies Basic Knowledge of networks technologies (protocols, design concepts, access control) Proficiency in time management, decision making, and organizational skills Excellent written and verbal communications Proficiency in planning, reporting, establishing goals and objectives, standards, priorities, and schedules Basic to intermediate decision-making and problem-solving skills Microsoft Windows Operating System knowledge Physical Requirements #LI-Remote #J-18808-Ljbffr