Change Management Senior Specialist

The Change Management Senior Specialist plays a critical tactical role in managing the execution of organizational change initiatives. This position is responsible for ensuring that change processes, systems, and strategies are successfully adopted by employees.

Change Documentation and Planning

• Develop and maintain detailed change management documentation, including change impact assessments, communication plans, and training materials.
• Assist in creating change management roadmaps and timelines to ensure smooth execution and clear visibility of key milestones. Maintain up-to-date records of all change-related activities, including timelines, milestones, and feedback, ensuring transparency and accountability.
• Support the documentation of post-change evaluations to track the effectiveness and lessons learned from change initiatives.

Targeted Communication Development

• Design and produce clear, targeted communication materials, including emails, bulletins, FAQs, and presentation slides, to inform employees of upcoming changes.
• Ensure all communication is consistent, timely, and aligned with the overall change management strategy, addressing the needs of specific employee groups.
• Prepare detailed communication plans for each phase of the change, ensuring messaging is precise and actionable.

Presentation and Training Support

• Collaborate with subject matter experts and project teams to create training manuals, engaging user guides, and other educational resources that support employees in adapting to new processes and systems. Tailor training content to different organizational levels, ensuring content is relevant and practical for each group impacted by the change.
• Coordinate and assist in the scheduling and execution of training sessions, workshops, and informational meetings as part of change implementation. Manage the logistics of training sessions, including content updates and ensuring that training materials are easily accessible for future reference.

Monitoring Change Progress

• Track and monitor the effectiveness of the change process, ensuring timelines and milestones are adhered to and adjusting plans as needed to address roadblocks.
• Collect and analyze feedback from employees to evaluate the adoption and success of change efforts, providing actionable recommendations to improve future initiatives.
• Regular progress report on key change metrics, such as employee readiness, engagement, and overall transition success.

Change Monitoring and Feedback

• Track the progress of change initiatives, ensuring that milestones are met and any issues or challenges are addressed in a timely manner.
• Collect feedback from employees and managers on the effectiveness of change efforts and recommend adjustments to communication or training strategies as necessary.
• Analyze feedback to gauge employee sentiment and adoption levels, providing regular updates to leadership on progress and areas needing attention.

• Experience (No. of Years) Professional: 5+ years of experience in change management, Human Resources, training, or a related area, with a focus on supporting the tactical aspects of organizational change. Expertise in preparing communication materials, training content, and process documentation related to organizational change. Strong attention to detail, organizational skills, and ability to manage multiple tasks and deadlines. Proven ability to monitor and track the success of change initiatives using metrics and feedback.
• Education: Bachelor’s degree in Psychology, Business Administration, Organizational Development, or related field.
• Licenses/Certifications: Certified Change Practitioner is a plus

• Seniority level: Associate
• Employment type: Full-time
• Job function: Human Resources
• Industries: Utilities