Senior IT Adoption and Change Manager for Projects

Senior IT Adoption and Change Manager for Projects

In response to the multiple IT initiatives and reforms under Digital Agenda 2030, the company is seeking an IT Adoption and Change Manager to ensure that changes from digital transformation initiatives are adopted and sustained. Initiatives will include changes to technology and systems, business processes and job roles as part of the company\'s digital transformation and new ways of working initiatives.

The incumbent will work closely with project teams, sponsors and stakeholders impacted by changes to ensure adoption and sustainability. The incumbent will prepare a change impact analysis and a people-to-benefits mapping. Based on these analyses, the incumbent will prepare the change management approach and detailed plans, e.g. for training and communications.

The Adoption and Change Manager will report to the ACM Change Lead and/or designated staff members.

SCOPE OF WORK

• Assess how changes brought by digital transformation initiatives impact people in the company
• Prepare a change impact analysis, a change management approach, as well as mapping of impacted groups to benefits
• Manage the delivery of ACM activities, including training, communication, adoption measurement
• Prepare and execute detailed ACM plans
• Lead the implementation of the ACM strategy, plans, and activities
• Report on the ACM progress

Detailed Tasks and/or Expected Output

• Engage and collaborate with project teams and stakeholders to achieve a good understanding of IT initiatives and projects
• Assess the business change impact of IT initiatives or projects by conducting impact analysis, stakeholder analysis, and measuring user readiness for change
• Apply the ACM process and necessary tools in creating a strategy to support adoption of change and ensure alignment with important change initiatives undertaken by the organization
• Work with the project team, product owner and business owner to integrate change management plans into the overall project plan
• Work closely with vendors on ACM deliverables, ensuring they meet the company\'s quality standards
• Develop and lead the implementation of ACM plans such as: Sponsor Roadmap, Champion Engagement Plan, Coaching Plan, Communications Plan, Training Plan, Resistance Management Plan, Adoption Measuring and Monitoring Plan, and Rewards and Recognition Plan
• Build a network of Change Agents, Change Sponsors and Departmental Change Champions, including their expected responsibilities
• Engage and support executive and business sponsors, managers, and departmental champions in fulfilling their roles as change agents
• Identify potential areas of resistance and develop counter strategies to reduce doubts and foster positive acceptance of changes
• Recommend best approaches to development of instructional materials, adoption of change scenarios, manuals and quick guides
• Conduct coaching, training and communication activities
• Maintain close working relationships with coaching, training, communications, and support team members for successful implementation of change initiatives
• Define and measure adoption success metrics and implement improvements as needed
• Raise risks and issues related to ACM to the project manager, including proposed action items
• Provide inputs to plans for early life support and transition to business-as-usual, including updates
• Ensure ACM plans are up-to-date and relevant
• Perform other tasks and ad hoc activities as assigned

MINIMUM QUALIFICATION REQUIREMENTS

• Bachelor\'s degree in Information Technology, Psychology, Organizational Development, or related field
• A strong awareness and understanding of the company\'s business processes and guidelines is an advantage
• Change management certification (e.g., Prosci) and/or post-graduate degree are desirable; if not certified, certification is expected within the first 12 months of engagement
• Demonstrated experience in planning, leading and coordinating organization-wide change management efforts, particularly of IT-based projects or initiatives
• Experience with project management
• Excellent command of written and spoken English
• Problem-solving and root cause identification skills
• Experience with IT project management methodologies and tools

Minimum General Experience 7 Years

Minimum Specific Experience (relevant to assignment) 5 Years

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting