Director Of Operations

5 days ago

Pasig, Philippines RCReign International Manpower Agency Full time

Overview The Director of Operations is a senior leader responsible for overseeing and optimizing service delivery, client satisfaction, and operational efficiency across multiple BPO accounts or sites. This role ensures that business goals are achieved through effective leadership, data-driven decision-making, and continuous improvement in performance and service quality. Responsibilities Lead and manage overall BPO operations, ensuring performance meets SLAs, KPIs, and client expectations Develop and implement strategies for improving operational performance, customer satisfaction, and profitability Collaborate with clients to understand their evolving needs and deliver proactive, value-added solutions Monitor site or

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