Technical Support Representative For Our Pasig Site

Customer Service Representative (Pasig area) - Multiple Listings

Posted various dates. Several postings for Customer Service Representatives across multiple locations and companies. This refined description consolidates the roles, responsibilities, and qualifications as presented in the source content.

1) Customer Service Representative (General) – Cebu, Philippines

Job Description: Customer Service Representative. We are seeking a skilled and dedicated CSR with experience in voice and email support within a BPO environment. Responsibilities include delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of inquiries, and maintaining excellent customer satisfaction.

• Handle customer inquiries via chat, voice, and email channels
• Provide prompt, accurate, and courteous responses to customer queries
• Resolve product/service issues professionally
• Collaborate with internal teams to resolve complex issues and escalate when necessary
• Maintain detailed records of customer interactions and follow-ups

Qualifications:

• Proven BPO experience handling chat, voice, and email support
• Strong written and verbal communication
• Ability to multitask across channels
• Customer-focused with problem-solving skills
• Familiarity with CRM systems is a plus

Location: Cebu, Philippines

Shift: Flexible shifts

Job Type: Full-time

Pay: Php 31,000 to Php 35,000 per month (inclusions: overtime, night diff)

• Health insurance (HMO)

Benefits: Company events, health insurance, opportunities for promotion, paid training

Experience: BPO: 1 year (Required)

2) Customer Service Officer – Philippines

Job Description: Role involves ensuring efficient delivery operations from source farm to customer farm. Responsibilities include consolidating availability and sales forecasts, coordinating orders, securing government permits, arranging transport, tracking movement, and cost reporting. Other tasks as assigned.

Requirements: Qualifications (required)

• At least 3 years as logistics & transport officer
• Knowledge of transport modes and logistics best practices
• Customer-focused with strong problem solving and analytical skills
• Planning and organizational skills
• Strong communication and coordination
• MS Office proficiency
• Willingness to adopt flexible schedule

Preferred: Graduate in logistics/transport; experience in logistics company

Business Overview: Genus/PIC context and benefits; equal opportunity employer statements included.

3) Customer Service Representative – Prince Retail Group / PRINCE HYPERMART (Maasin, Iloilo)

Job Description: Various CSR tasks for Prince Retail Group. Qualifications: Bachelor's Degree in Business Administration, Marketing or related; at least 6 months relevant experience.

• Assist customer concerns, resolve queries, and maintain professional approach
• Maintain store ambience and handle calls
• Competitive salary and benefits package
• HMO coverage, life and health insurance, annual leave credits, store discounts

Responsibilities: Manage customer concerns, communications, and inquiries; support promotions; ensure customer satisfaction.

4) Customer Service Representative – Concentrix (South Africa – Cape Town/Cebu)

Job Description: Customer Service Advisor/Representative open roles at Concentrix with international campaigns; night shift available with transport subsidies and uncapped commission opportunities. Onsite roles in Cape Town and Cebu IT Park; training provided; high emphasis on sales, upselling, customer experience, and KPI targets.

• Offer additional products; identify customer needs to sell appropriate products
• Handle promotional inquiries; retain customers and upsell services
• Ensure excellent customer experiences; verify/update customer information
• Meet KPIs; handle high-profile escalated cases; knowledge sharing
• Participation in training programs and EAP benefits

Requirements: 12 months BPO experience with upselling (essential); Night Shift/USA hours experience preferred; strong English skills; Grade 12; criminal record clear; on-site work in Cebu IT Park; willingness to work nights/weekends

Compensation/Benefits: Monthly salary up to R8500; uncapped commission; performance incentives up to R3000; medical aid; pension fund; group life; subsidized transport; EAP; other wellness programs and training opportunities

Eligibility: Work authorization per local law and company EE plan.

5) Additional Concentrix Roles – Job postings vary by date

Overview: Various CSR postings with similar responsibilities and benefits. Some postings mention virtual interview processes and remote recruiting steps, along with on-site requirements in selected locations. Language: English; work authorization required per region; typical benefits include HMO, life/medical insurance, paid training, and opportunities for advancement.

What We Offer (Summary Across Listings)

• Competitive pay and incentives
• Comprehensive benefits (HMO, life and health insurance)
• Paid training and career growth opportunities
• Flexible/on-site work options depending on location
• Inclusive, diverse work environments

How to Apply: Apply online or through the respective company recruitment portals. Shortlisted candidates will be contacted by the recruitment team.

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