Administration Support

2 weeks ago


Ilocos Norte Philippines Buscojobs Full time

Job Description

The Administration Support will provide operational support to the team by managing the CX inbox, ensuring accurate processing of customer uploads, and handling rebook and reschedule requests. This role requires strong attention to detail, the ability to follow established procedures precisely, and efficient handling of administrative tasks to maintain smooth workflow operations.

Key Responsibilities:

  • Monitor and manage the CX inbox daily.
  • Accurately process and upload files (e.g., electricity bills, meter box photos) in line with Zoho Learn procedures.
  • Action rebook and reschedule requests received via email or SMS, ensuring timely updates to the system (no outbound calls required).
  • Maintain accurate records of all updates and transactions.
  • Collaborate with internal team members to resolve discrepancies or incomplete submissions.

Requirements:

  • Previous administrative or operations support experience preferred.
  • Strong organizational skills with excellent attention to detail.
  • Ability to follow step-by-step procedures consistently.
  • Comfortable working independently and managing repetitive tasks with accuracy.
  • Basic knowledge of Zoho systems or willingness to learn.
  • Good written communication skills.

Benefits:

  • Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
  • Work with an innovative company delivering cutting-edge solutions across multiple industries
  • Lead a team in a fast-paced, high-growth environment
  • Competitive salary with opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • 21 leave credits plus all client-based holidays
  • HMO coverage with dependent benefits
  • Exposure to world-class leadership from both local and international supervisors
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