Technical Support Officer

7 days ago


Makati, Philippines Hunter's Hub, Inc. Full time

Qualifications:· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) · Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)· Experience working with technology partners and cross-functional teams. (Non-Nego)· Excellent communication, analytical, and problem-solving skills. (Non-Nego)· Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)Job Description:Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.



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