WFM / Workforce Team Lead (Hybrid)

Job DescriptionWe are seeking a seasoned Workforce Management (WFM) expert to join our team as a Senior WFM Supervisor. In this role, you will be responsible for leading and managing a team of associates in a dynamic 24/7 environment. You will ensure the effective utilization of labor resources, manage call volumes, and implement strategies to meet business...

Who are we seeking?A hands-on Operations Lead who loves the floor, lives in the metrics, and lifts people up. You're the kind of leader who can coach a diverse BPO team across sales/service/back office, keep SLAs green, and turn data into action—without losing the human touch. If you thrive in fast-paced ops and enjoy building high-performing, motivated...

About the job: WFM RTA (Alabang) | OnsiteResponsibilities:Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision-making.Monitors actual activities and compares them to plan and make recommendations for...

About the job: WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision-making. Monitors actual activities and compares them to plan and make recommendations...

About the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...

Job Title:Operations Leadership PositionJob Description:The successful candidate will be responsible for leading a team of operations professionals to drive business growth and efficiency. This includes owning key performance indicators, monitoring live dashboards, and intervening quickly to protect service level agreements.Additionally, the ideal candidate...

Workforce Analyst Position OverviewWe are seeking a highly skilled Workforce Analyst to join our team.Job DescriptionThe Workforce Analyst will be responsible for analyzing workforce-related data and generating reports on time. This includes developing and implementing strategies to optimize workforce productivity and efficiency.Required Skills and...

Job DescriptionWe are seeking a skilled professional to fill the role of Workforce Management Analyst. As a key member of our team, you will be responsible for coordinating with operations and analysts on a weekly basis to ensure seamless scheduling and forecasting.Your primary goal will be to analyze workforce data, identify trends, and make recommendations...

About the roleWe are seeking an enthusiastic and customer-focused Service Crew to join our team at MKS Workforce Management Services Inc.' in Alabang Muntinlupa City Metro Manila. This is a full-time role that will see you playing a vital part in delivering an exceptional dining experience to our customers.What you'll be doingGreeting and welcoming customers...

Senior Team Lead, Medical BillingJob OverviewGear Inc. is seeking a seasoned professional to lead our content moderation team. As Senior Team Lead, you will be responsible for overseeing the day-to-day operations of the team and ensuring that all tasks are completed efficiently.You will manage a group of content moderators and provide guidance and support as...