Workforce RTA

About the job: WFM RTA (Alabang) | Onsite
Responsibilities:

Regularly performs volume and performance analysis and proactively communicate possible impacts to business
Supports management with all necessary reports and planning models to facilitate the process of decision-making.
Monitors actual activities and compares them to plan and make recommendations for immediate changes
Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
Ensures that pre-planned activities are being scheduled in advance and communicated effectively
Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
Requirements:

Candidate must possess at least a bachelor's/college degree.
1 year minimum experience in Workforce Management
Excellent skills in scheduling and real-time time management a must
Strong organizational skills to ensure critical timelines are met
Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
Flexible and willing to work in shift schedules

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