Contact Center Systems Engineer
1 week ago
Required Skills and Qualifications:
• Bachelor’s degree or equivalent in an Information Technology related field
• 5+ years’ experience in system administration or development of contact center systems
• Hands-on experience with at least one of the following systems, including the associated technologies:
o Amazon Connect (AWS Lambda, Lex, IAM, CloudWatch, S3)
o NiCE CXOne (Studio, WFA, ACD, Mpower, Orchestrator)
o Genesys Engage On-Prem (URS, IRD, GAX, GRAT, Composer, WWE)
• Understanding of telephony concepts including VoIP, SIP, SIP Clusters, and SBCs
• Strong experience in designing and building call flows and routing concepts within contact center systems
• Experience supporting inbound, outbound, and multi-channel operations
• Proficiency with Microsoft business tools: SharePoint, OneNote, Word, Excel, Visio, Teams
• Ability to work as part of a larger team, adhere to priorities, and provide clear requirements and handover
• Experience working in agile environments, including familiarity with work tracking tools such as Rally
• Strong analytical skills and the ability to evaluate business requests for operational appropriateness
• Highly adaptable and comfortable managing frequent changes in priorities, processes, and project scope
Preferred Skills:
• Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX)
• Data: ETL, MS SQL Server, EventBridge, Snowflake, MongoDB, Amazon Kinesis, Amazon Athena
• Voice: VXML, TTS, ASR, Amazon Polly, Amazon Comprehend
• Programming & Scripting: JavaScript, JSON, Python, GraphQL, SCXML, RESTful principles, system integrations
• Other helpful experience: Splunk, NiCE IEX, Salesforce
-
Contact Center Agent
2 days ago
Makati City, National Capital Region, Philippines Makati Life Nurture Medical Center Inc. Full time ₱900,000 - ₱1,200,000 per yearJob Summary:The Contact Center Agent serves as a multi-skilled and multi-channel customer service representative, providing essential support to patients within our healthcare facility across a variety of communication channels. This role requires a flexible, customer-focused individual with a broad skillset to ensure positive customer interactions, build...
-
Contact Center Solutions Manager
4 days ago
Makati, Philippines TASQ Staffing Solutions Full timeAbout the job Contact Center Solutions Manager Work Setup: Onsite Shift: Shifting Schedule Responsibilities RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potentialchallenges. Solution Design: Develop tailored contact center solutions that address the specific needsand objectives of each RFP. Proposal Development: Lead the...
-
Contact Center Agent
2 days ago
Makati City, National Capital Region, Philippines Kalinga Klinika Full time ₱250,000 - ₱350,000 per yearCompany Description:Makati Life Medical Center is a state-of-the-art healthcare facility in Metro Manila, where patients are the top priority. The hospital is equipped with the finest medical technology, facilities, and doctors to effectively assist everyone's healthcare needs.Job Summary:The Contact Center Agent serves as a multi-skilled and multi-channel...
-
Contact Center Circle Lead
1 week ago
Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per yearREQ 22/09/2025Contact CenterMakati City, FilipijnenING HubsOverview:The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide ecellent Customer, Partner, and Employee eperience while keeping the...
-
Energy System Controls Engineer
3 weeks ago
Makati, Philippines Solenergy Systems Inc. Full timeOverview We are seeking a System Integration Engineer to integrate and validate control systems for power systems applications. The successful candidate will work on innovative projects that contribute to modern power grid technologies and energy infrastructure development. Key Responsibilities Integrate control systems and subsystems for power systems...
-
Site Manager
2 weeks ago
Makati, Philippines Michael Page Full timeSite Manager - FinTech Contact Center at Michael Page About Our Client A global organization expanding its customer service operations in the Philippines, focused on delivering high-quality support and operational excellence across financial services and technology sectors. Job Description Launch and manage a new contact centre in Makati Recruit, train, and...
-
Contact Center Team Leader
2 days ago
Makati City, National Capital Region, Philippines Imagenet, LLC Full time ₱40,000 - ₱80,000 per yearLocation: Makati, ValeroReports to: Director, Contact Center Operations (US-Based)Position Overview:We are looking for a results-oriented and experienced Team Leader to manage a team of U.S.-based Healthcare Customer Service Representatives (CSR II) . This role is ideal for a people-first leader who is passionate about service excellence, performance...
-
Contact Center Team Leader
2 days ago
Makati, Metro Manila, , Philippines ImageNetLLC Full time ₱1,500,000 - ₱2,500,000 per yearHealthcare Contact Center Team LeaderLocation: Makati, ValeroReports to: Director, Contact Center Operations (US-Based)Position Overview:We are looking for a results-oriented and experienced Team Leader to manage a team of U.S.-based Healthcare Customer Service Representatives (CSR II). This role is ideal for a people-first leader who is passionate about...
-
Spanish Bilingual Contact Center Associate
1 week ago
Makati City, National Capital Region, Philippines LogiScale Inc. Full timeThe Contact Center Associate will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership...
-
Dermatology & Phototherapy Center Nurse
3 weeks ago
Makati, Philippines Makati Medical Center Full timeThe Registered Nurse, Dermatology & Phototherapy Center Nurse is responsible for the delivery of safe & quality patient care to patients under the supervision of the Center Department Manager matrixed with the Nursing Clinical Department Manager. His/Her duties and responsibilities include (but are not limited to): Taking and recording vital signs before,...