
Contact Center Systems Engineer
2 weeks ago
Required Skills and Qualifications:
• Bachelor’s degree or equivalent in an Information Technology related field
• 5+ years’ experience in system administration or development of contact center systems
• Hands-on experience with at least one of the following systems, including the associated technologies:
o Amazon Connect (AWS Lambda, Lex, IAM, CloudWatch, S3)
o NiCE CXOne (Studio, WFA, ACD, Mpower, Orchestrator)
o Genesys Engage On-Prem (URS, IRD, GAX, GRAT, Composer, WWE)
• Understanding of telephony concepts including VoIP, SIP, SIP Clusters, and SBCs
• Strong experience in designing and building call flows and routing concepts within contact center systems
• Experience supporting inbound, outbound, and multi-channel operations
• Proficiency with Microsoft business tools: SharePoint, OneNote, Word, Excel, Visio, Teams
• Ability to work as part of a larger team, adhere to priorities, and provide clear requirements and handover
• Experience working in agile environments, including familiarity with work tracking tools such as Rally
• Strong analytical skills and the ability to evaluate business requests for operational appropriateness
• Highly adaptable and comfortable managing frequent changes in priorities, processes, and project scope
Preferred Skills:
• Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX)
• Data: ETL, MS SQL Server, EventBridge, Snowflake, MongoDB, Amazon Kinesis, Amazon Athena
• Voice: VXML, TTS, ASR, Amazon Polly, Amazon Comprehend
• Programming & Scripting: JavaScript, JSON, Python, GraphQL, SCXML, RESTful principles, system integrations
• Other helpful experience: Splunk, NiCE IEX, Salesforce
-
Contact Center Solutions Manager
2 weeks ago
Makati, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite Shift: Shifting Schedule Responsibilities: RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...
-
Contact Center Solutions Manager
2 weeks ago
Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,500,000 per yearWork Setup: Onsite Shift: Shifting Schedule Responsibilities:RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...
-
Contact Center Team Leader
3 weeks ago
Makati, Philippines ImageNetLLC Full timeJob Title: Healthcare Contact Center Team Leader Location: Makati Work Set-up: Hybrid (w/ 3days per week onsite) Position Overview: We are looking for a results-oriented and experienced Team Leader to manage a team of U.S.-based Healthcare Customer Service Representatives (CSR II) . This role is ideal for a people-first leader who is passionate about...
-
Energy System Controls Engineer
4 weeks ago
Makati, Philippines Solenergy Systems Inc. Full timeOverview We are seeking a System Integration Engineer to integrate and validate control systems for power systems applications. The successful candidate will work on innovative projects that contribute to modern power grid technologies and energy infrastructure development. Key Responsibilities Integrate control systems and subsystems for power systems...
-
Dermatology & Phototherapy Center Nurse
4 weeks ago
Makati, Philippines Makati Medical Center Full timeThe Registered Nurse, Dermatology & Phototherapy Center Nurse is responsible for the delivery of safe & quality patient care to patients under the supervision of the Center Department Manager matrixed with the Nursing Clinical Department Manager. His/Her duties and responsibilities include (but are not limited to): Taking and recording vital signs before,...
-
Energy System Controls Engineer
7 days ago
Makati City, National Capital Region, Philippines Solenergy Systems Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are seeking a System Integration Engineer to integrate and validate control systems for power systems applications. The successful candidate will work on innovative projects that contribute to modern power grid technologies and energy infrastructure development.Key ResponsibilitiesIntegrate control systems and subsystems for power systems...
-
Contact Center Senior Specialist
4 weeks ago
Makati City, Philippines John Clements Consultants, Inc. Full timeJob Title: Contact Center Senior Specialist Employment Type: Full-Time Job Location: Makati Job Type: Permanent Contact Center Senior Specialist This role is primarily accountable in managing and resolving employee & external requests and queries related to Human Resources via variety of channels (chat, email, and outbound call) within the defined...
-
Voice Team Leader
2 weeks ago
Makati, Philippines Security Bank Corporation Full timeAbout the Role As a Team Leader (Contact Center), you will be directly supervising and accountable for the overall quality of Better Banking Specialists assigned under your team. You will also be responsible for supporting The Center’s objective of providing quality service to customers particularly through a robust and effective inbound customer service...
-
Systems Administrator
4 weeks ago
Makati, Philippines Descartes Systems Group Full timeOverview Join to apply for the Systems Administrator role at Descartes Systems Group . Descartes unites the people and technology that move the world. We provide efficient, secure, and agile supply chains and logistics operations through innovative technology, trade intelligence and our global network. We are one of the most broadly deployed logistics and...
-
Contact Center Circle Lead
3 weeks ago
Makati, Philippines ING Group Full timeOverview The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance...