Site Manager

6 days ago


Makati, Philippines Michael Page Full time

Site Manager - FinTech Contact Center at Michael Page About Our Client A global organization expanding its customer service operations in the Philippines, focused on delivering high-quality support and operational excellence across financial services and technology sectors. Job Description Launch and manage a new contact centre in Makati Recruit, train, and develop supervisors and agents Monitor daily operations and customer service metrics Implement best practices in service and workforce management Analyze performance data and generate reports Collaborate with cross-functional teams (IT, HR, Ops) Manage contact centre technologies and tools Handle escalated customer issues Develop budgets and staffing plans Promote continuous improvement and employee engagement Enforce company policies and standards Participate in virtual meetings and occasional travel to HQ Requirements 3+ years in contact centre setup/management Experience in Financial Services, FinTech, IT, Telecom, Banking, or Insurance Strong leadership and communication skills Proficient in CRM, telephony, and workforce tools Analytical and data-driven mindset Bachelor's degree in Business, Communications, or related field Detail-oriented, autonomous, and team-focused Skilled in stakeholder management and conflict resolution Benefits Medical insurance (including dependents) Paid vacation leave Christmas gift Employee achievement awards Contact Nikole Pasilan Seniority Level Mid-Senior level Employment Type Full-time Job Function Sales, Business Development, and Analyst Industries Information Services, Human Resources Services, and Financial Services #J-18808-Ljbffr


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