Mandarin Pharmaceutical Help Desk

4 days ago

Pasay, Philippines J-K Network Services Full time

Position: Mandarin Pharmaceutical Help Desk
Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices
Work Location: BGC, Taguig City
Work Schedule: Dayshift Schedule
Salary: Php 70,000 - Php 80,000 (High Base Salary + Language Allowances)
Work Set-up: Hybrid Set-Up (3 days work at home and 2 days work on-site or vice versa)

BENEFITS :
- Laptop provided
- Php 6,000 Transportation allowance (fixed, taxable).
- Php 2,000 Rice allowance (fixed; non-taxable).
- 15 vacation leave credits (available on the first day on a pro-rated basis; up to 10 days of leave encashment is available by year-end)
- 15 sick leave credits (available upon regularization/6 months; pro-rated)
- HMO Insurance for the employee available on Day 1.
- 13th month Pay
- Government Mandated Benefits
- Competitive remuneration
- Annual Merit (Salary) Increase and Annual Performance Bonus

REQUIREMENTS OF THE JOB:
- Filipino or Filipino-Chinese who can speak conversational Mandarin.
- Basic to Conversational in the English Language.
- Highly preferred Fresh Graduates and No Experience is Required
- Graduate of Bachelor’s Degree in any Life Science or Healthcare related Course (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.) is a big plus.
- Having Mandarin Pharmaceutical Help Desk
is a big advantage, but no experience is welcome to apply as the training is provided for those willing to undergo training.

RESPONSIBILITIES OF JOB APPLICATION:
- Answer basic Calls and Email inquiries from Chinese Medical Professionals.
- Answer concerns like Usage instructions, Expiration dates and dosages
- Guide partners on the proper usage of medicine and devices
- Provide possible side effects of the medicines
- Forward issues to higher support if considered escalations
- Assist Mandarin patients with questions with accurate responses.

RECRUITMENT PROCESS: (ALL ONLINE PROCESS)
- Paper Screening
- Assessment Schedule
- Initial interview
- Final Interview
- Job offer

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