Mandarin Service Desk Php 95000
7 days ago
Company Profile: A global BPO firm providing technology-driven and business-oriented solutions to its clients.
Position: Mandarin Service Desk (Blended U.S Account)
Company Industry: Multinational Consulting Company
Work Location: Pasay City
Work Schedule: Shifting Schedule
Salary: Php 90,000-Php 95,000
Work Set Up: On-site during probationary, Hybrid upon regularization
BENEFITS:
13th Month Pay
Sick leave & Vacation Leave
HMO
Government Mandated Benefits
Laptop provided
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
Open to under
Having experience in a Technical Help Desk is a big advantage.
Having experience in Customer Services.
Knowledgeable in supporting the following hardware and software: PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
RESPONSIBILITIES OF THE JOB APPLICATION:
Mandarin Service Desk is responsible for providing phone support to troubleshoot hardware, software, and network issues.
Applies understanding and knowledge of information systems products and services to assist users.
Investigate and resolve user questions and technical issues.
Coordinates referrals to appropriate technical, professional, or service personnel.
Prioritize and escalate issues following company procedures.
RECRUITMENT PROCESS:
Paper Screening
HR Interview
Language Assessment
Final Interview
Job Offer
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