Healthcare Agent

Overview

Healthcare Customer Service | HIPAA Regulations & Compliance

Build a career in healthcare support with balance and purpose. Find a role where your professional goals don't come at the cost of your personal time. Here, you'll contribute to meaningful work in the medical industry while enjoying weekends off and the stability of a supportive team environment. It's your chance to thrive in a career that values both your growth and well-being.

Job Description

As a Healthcare Customer Service Representative , you will be the crucial link between insurance agencies, law firms, and healthcare providers, ensuring accurate and timely retrieval of medical and billing records while maintaining exceptional customer satisfaction.

Job Overview

Employment type: Full-time

Work setup: Onsite, Baguio City

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 3 years of customer support experience
• Hands-on experience in retrieving and handling patient medical records
• Solid knowledge of HIPAA regulations and compliance requirements
• Strong phone and verbal communication skills with active listening
• Familiarity with CRM systems and standard support practices
• Customer-focused mindset with adaptability to various personality types
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent

Your Daily Tasks

• Make a large volume of outbound calls in a timely manner
• Follow up on all cases assigned (minimum of 50-60 cases/day)
• Ensure accurate and timely retrieval of requested information
• Maintain turnaround time (TAT) within 5-6 business days
• Retrieve a minimum of 8 records per day
• Actively respond to emails and communicate status updates with agents/law firms
• Meet personal qualitative and quantitative targets

About the Client

Our client is a trusted partner in the medical and insurance industry, bridging healthcare providers, insurance agencies, and law firms with efficiency and compliance. By ensuring accurate record retrieval and timely coordination, they empower their clients to deliver impactful solutions. Their commitment to professionalism, reliability, and customer satisfaction drives their reputation as a leader in healthcare support services.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

• As described above in daily tasks and responsibilities.

• As described above under The Qualifications We Seek.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service