Operations Manager

3 days ago

Angeles City, Philippines Presidential Group Full time

Location: Clark/Angeles, Pampanga (Onsite) Salary: 45,000 PHP/month Schedule: Full-time, Office-based Job Description: We are seeking a highly experienced Operations Manager with a solid background in BPO operations, VA Hub management, or multi-team service delivery environments. This role is crucial in ensuring the agency runs with operational excellence, scalability, and consistent client satisfaction. You will oversee day-to-day workflows, supervise multiple departments, implement industry-standard processes, and drive the overall success and efficiency of the company. This role requires someone who has already run or managed a VA Hub, BPO account, or service-based operations team with a proven track record of leading teams toward performance and productivity targets. Key Responsibilities: Lead and oversee daily operations across all departments (Admin, VAs, Creative, IT, SMM, EA teams) Ensure all client deliverables, tasks, and performance KPIs are met consistently Monitor workforce metrics: attendance, productivity, QA ratings, AHT, SLA compliance Manage escalations, resolve operational issues, and coordinate with department heads Implement and update SOPs, workflows, and performance standards across the company Collaborate closely with HR on hiring, staffing, and disciplinary cases Work with the IT team to ensure operational uptime, system reliability, and tech support Drive continuous improvement initiatives to optimize efficiency and client satisfaction Prepare detailed weekly and monthly operations reports for the Executive Team Support onboarding of new clients, ensuring successful integration with service teams Lead performance reviews, coaching sessions, and corrective action implementation Maintain a culture of accountability, high performance, and operational excellence Qualifications: Minimum of 3–5 years experience in Operations Management, Team Leadership, or Workforce Management Must have extensive experience running or supervising a VA Hub, BPO account, or outsourcing team Strong background in managing multi-department operations Proven ability to meet KPIs, SLAs, and performance targets Strong leadership, decision-making, and people-management skills Experience handling escalations, compliance, quality assurance, and metric-driven environments Ability to create, implement, and optimize operational SOPs and workflow systems Excellent communication and client-handling skills Knowledgeable in shift planning, WFM processes, team structure setup, and daily operations flow Highly organized, proactive, and capable of managing a fast-paced, high-volume operation

  • Operations Manager

    3 weeks ago

    Angeles, Philippines Staff Outsource Solutions Full time

    Operations Manager – Remote About the Role We are looking for a strategic, detail‑oriented leader to optimize operations and build high‑performing remote teams. In this role you will drive seamless service delivery, client satisfaction, and internal efficiency in a fast‑paced, service‑driven staffing environment. Key Responsibilities Manage daily...

  • Operations Manager

    1 week ago

    Angeles City, Central Luzon, Philippines FIBERHOME PHILS INC (Pampanga) Full time ₱360,000 - ₱432,000 per year

    Provides operational and strategic direction to the diverse workforce for the installation and maintenance project, including the cable quality management, both copper and fiber services in the residential and business establishments.Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and...

  • Operations Manager

    3 weeks ago

    Angeles, Philippines BMG Outsourcing Full time

    Job Description: Work Setup: Office Based for 6 months, and possible work from home Grow your career with BMG Outsourcing - a leading, well-respected Australian-owned Outsourcing Company with offices in Clark and Sydney, offering you a long-term rewarding career with our Australian client. We are seeking a dedicated and detail-oriented individual to join our...

  • Operations Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Operations Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines BMG Outsourcing Inc. Full time ₱300,000 - ₱600,000 per year

    Job Description:Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing high quality services to clients and promising career to its employees.Our client is currently l looking for a highly motivated and experienced Operations Manager to lead our call...

  • Senior Operations Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines HUKL CONSULTANTS OPC Full time ₱1,500,000 - ₱3,000,000 per year

    About Us:HUKL Consultants OPC is a rapidly growing company committed to providing outstanding customer service and optimizing our operations to stay ahead of the competition. As we continue to expand, we are looking for a Contact Center Manager to lead our customer service operations and support cross-functional teams as we scale. This role is key to...

  • Operations Manager | Pampanga

    3 weeks ago

    Angeles, Philippines TaskUs Full time

    .Operations Manager | Pampanga page is loaded## Operations Manager | Pampangalocations: Angeles, Pampanga, Philippinesposted on: Posted Todaytime left to apply: End Date: December 30, 2025 (30+ days left to apply)job requisition id: R\_2510\_13632****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience...

  • Operations Manager Post

    2 weeks ago

    Angeles, Philippines VXI Global Solutions Full time

    Overview Join to apply for the Operations Manager Post role at VXI Global Solutions . It’s fun to work in a company where people truly BELIEVE in what they are doing!We’re committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!...

  • Operations Project Manager

    4 weeks ago

    Angeles, Philippines Lyfe LLC Full time

    Overview Operations Project Manager (Ecommerce & Asana Certfied) — Remote Location: Remote Schedule: EST Overlap Required Experience: 7-10 Years Industry: E-commerce, D2C, B2B, B2C Operations Compensation: Competitive (based on experience) Note: This is a remote role — candidates must have access to their own laptop and a stable internet connection....

  • BPO Sales Operations Manager

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    BPO Sales Operations Manager - Clark, Pampanga About the job BPO Sales Operations Manager - Clark, Pampanga Location: Onsite in Clark (includes a one-time relocation package and 30 days of accommodation) Schedule: Night shift (servicing US-based accounts) Must-Have Requirements: Proven sales experience in hardware, specifically CCTV or Intercom installation...