Operations Manager

Position Title: Operations Manager

Work Set Up: On-site

Schedule: 6:00 PM to 3:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly organized, reliable, and hands-on Operation Manager to support and oversee the day-to-day execution of our On-Call/Off-Hours Support Team. This role is vital in ensuring continuity of operations and service delivery during evenings, weekends, and holidays. The Junior Operations Manager will play a key role in maintaining shift coverage, driving operational compliance, and serving as a bridge between clients, internal teams, and support staff-especially during critical, high-pressure situations.

What You'll Do:

Supervise the On-Call/Off-Hours Support Team to ensure smooth operations outside regular business hour

Create and manage shift schedules, making real-time adjustments as needed

Join client meetings and training sessions to support onboarding and ongoing needs

Share updates and action plans with the team based on client feedback and meetings

Stay familiar with company processes, client workflows, and escalation procedures

Handle urgent issues, escalations, and communicate resolutions clearly to all parties

Pass along critical information during shift handovers to ensure continuity

Help train and onboard new team members

Look for ways to improve processes and share ideas with leadership

Keep logs and reports up to date and accurate

Be flexible with working hours based on business needs

What We're Looking For:

Bachelor's degree in Business Administration, Operations, Management, or a related field (preferred)

Minimum of 1-2 years of experience in operations, team supervision, or support services-ideally in a BPO, healthcare

Strong leadership skills with the ability to manage and guide teams in high-pressure, off-hours settings

Excellent written and verbal communication skills, with the ability to deliver clear, concise updates to internal and external stakeholders

Highly adaptable, dependable, and proactive with strong decision-making and problem-solving abilities

Willingness to work flexible and rotating shifts, including nights, weekends, and holidays, depending on business needs

Familiarity with ticketing systems, Google Workspace, shift management tools, and communication platforms such as Slack or Trello

Strong organizational skills with the ability to multitask, prioritize responsibilities, and meet deadlines.

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team